Kelly Straub
Glen Burnie,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to secure a full-time position that offers professional challenges and self-growth.
Overview
20
20
years of professional experience
Work History
Driver
Uber
Toronto, ON
10.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Bartender/Team Lead
Medieval Times Dinner & Tournament
Toronto, ON
03.2011 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Verifications Representative
HireRight Inc. - Employment Background Checks
Toronto, ON
11.2011 - 12.2015
- Developed effective communication skills through regular interactions with clients, colleagues, and external agencies involved in the verification process.
- Streamlined the verification process with efficient organization and time management skills.
- Maintained strict confidentiality, handling sensitive personal information with discretion and professionalism.
- Established strong relationships with external agencies to facilitate accurate verifications.
- Exceeded client expectations by consistently delivering high-quality verification results in a timely manner, contributing to the company''s strong reputation for excellence.
- Improved client satisfaction by promptly addressing and resolving verification discrepancies.
Claims Adjuster
GEICO
Amherst, NY
08.2010 - 10.2010
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Documented all investigation activity and presented reports to management.
Collections Agent
First Source Advantage LLC
Amherst, NY
05.2009 - 08.2010
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Data Entry Clerk/Appointment Setter
California Medical Legal Specialists
Fresno, CA
01.2009 - 05.2009
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Facilitated seamless coordination of appointments for patients in a sensitive and timely manner.
Administrative Assistant
Ryan, Christie, Quinn & Horn
Fresno, CA
12.2003 - 06.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Certificate - Human Resources Management
Algonquin College
Ottawa, ON2014
Bachelor of Arts - Sociology
University of California - Santa Barbara
Santa Barbara, CA06.2008
Associate of Science - Physical Sciences
Fresno City College
Fresno, CA2005
Skills
- Appointment Scheduling
- Microsoft Office
- Customer Service
- Problem-Solving
- Data Entry
- Staff Training
- Filing Systems
Languages
English
Native or Bilingual
Timeline
Driver
Uber
10.2017 - Current
Verifications Representative
HireRight Inc. - Employment Background Checks
11.2011 - 12.2015
Bartender/Team Lead
Medieval Times Dinner & Tournament
03.2011 - 12.2017
Claims Adjuster
GEICO
08.2010 - 10.2010
Collections Agent
First Source Advantage LLC
05.2009 - 08.2010
Data Entry Clerk/Appointment Setter
California Medical Legal Specialists
01.2009 - 05.2009
Administrative Assistant
Ryan, Christie, Quinn & Horn
12.2003 - 06.2005
Certificate - Human Resources Management
Algonquin College
Bachelor of Arts - Sociology
University of California - Santa Barbara
Associate of Science - Physical Sciences
Fresno City College