Kelly Stevenson
Summary
Accomplished Contract Administrator with extensive experience at Rio Tinto Alcan, adept in customer relations and logistics management. Excelled in high-stress situations, resolving conflicts and ensuring seamless operations. Demonstrated proficiency in SAP and Microsoft Office Suite, alongside strong problem-solving and interpersonal communication skills. Achieved significant improvements in transaction handling for a diverse customer base.
Overview
21
21
years of professional experience
Work History
Contract Administrator
Rio Tinto Alcan
01.2015 - Current
- Responsible for day-to-day third party sales administration for Alumina Hydrate, Alumina, and Fluoride within Bauxite & Alumina Commercial.
- Front facing customer service representative for a customer base of 50, about 150-200 transactions in month. Responsibilities include but not limited to; all issues regarding order planning, shipment planning, communication, logistics, invoicing, collections, etc.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts or supply disruptions (rail strike, production upset)
- Liaise with operations, logistics, and management teams to develop solutions and accomplish shared objectives to ensure best value for Rio Tinto and customers
Contract Administrator/Administrative Assistant
Rio Tinto Alcan
08.2012 - 12.2014
- Manage day-to-day sales administration for UPCH for a customer base of 15 customers for B&A Commercial working with Sales Manager.
- Manage Customer Service for the customer base that I was assigned - CS, logistics, Invoicing, communication etc
- Assisted with sales administration for Alumina Vessel Shipments - vessel nom/docs, communication, CS, invoicing.
- Assistant to Jean Grenon, Commercial Director for B&A Commercial, Managed calendars and made travel arrangements
- Manage the administrative needs of the members of the Commercial Team as required
Administrative Assistant
Rio Tinto Alcan
11.2003 - 12.2011
- Administrative Assistant for Financial Consolidation Group from 2003-2005, and Bauxite and Alumina Exco and Commercial from 2005-2011
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
AEC - Office Management And Secretarial Studies
Dawson College
Montreal, QC2001
Skills
- Customer Relations
- Project Support
- Logistics
- Interpersonal communication skill
- Problem-solving abilities
- Complex Problem-Solving
- Critical Thinking
- Computer Proficiency (SAP, Microsoft Office Suite)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Contract Administrator
Rio Tinto Alcan
01.2015 - Current
Contract Administrator/Administrative Assistant
Rio Tinto Alcan
08.2012 - 12.2014
Administrative Assistant
Rio Tinto Alcan
11.2003 - 12.2011
AEC - Office Management And Secretarial Studies
Dawson College