Kelly Staples
Linkedin.com/in/kelly-staples/
Summary
Results-Driven Operations Leader
Proven Operations Manager with a stellar track record managing complex responsibilities and delivering exceptional results. Recognized for project management prowess, adaptability, and thriving under pressure. Past successes include seamlessly leading high-profile missions in collaboration with influential stakeholders, elevating brand presence through masterful coordination of trade show booths, and actively managing trade shows across multiple provinces and states. Known for having amplified strategic initiatives and demonstrated an unwavering commitment to excellence.
Overview
19
19
years of professional experience
Work History
Operation Manager
Predhomme Strategic Marketing
07.2021 - 12.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services including leading diplomatic shipping processes, coordinating permissions, and ensuring flawless international food and wine deliveries.
- Managing project timelines, budgets, and resources for successful project delivery.
- Collaborating with cross-functional teams to develop and implement operational processes and procedures.
- Identifying and resolving operational issues and bottlenecks to enhance efficiency and productivity.
- Developing and maintaining relationships with clients and stakeholders to ensure satisfaction and repeat business.
- Orchestrating seamless experiences in strategic event management, by coordinating logistics and developed milestone calendars.
- Leading diplomatic shipping processes, coordinating permissions, and ensuring flawless international food and wine deliveries.
- Managed multiple projects simultaneously and successfully
Owner/Florist
Florabunda Flower Market - Leslieville
09.2010 - 09.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Researched and identified opportunities aimed at leveraging previous career history with passion for creativity.
- Conceptualized and implemented business plan, cultivated loyal customer base, and scaled Small Business.
- Managed daily operations under demanding timelines while tracking and reconciling revenue and expenditures and fostering relationships with customers.
- Grew market footprint by 15% yearly through tailored marketing campaigns via website creation, client-facing presentations, and social media means.
- Facilitated and coordinated charity and community events.
Dynatech Inc
Brand Manager
05.2008 - 07.2009
- Independently managed multiple projects while overseeing Product Development and Marketing departments in charge of Industrial Design, Graphic Design, and Brand Management for multimillion-dollar brands.
- Conducted round table brainstorming sessions to include marketing goals, targeted demographics, and product development strategies.
- Executed multiple, full product lifecycle from concept to final sale and delivery.
& EA To Sr. VP of Product Development
Spin Master Ltd, Product Development Dept. Manager
02.2005 - 03.2008
- Improved product development efficiency by streamlining processes and implementing new project management tools.
- Enhanced team collaboration by introducing cross-functional communication channels and conducting regular progress meetings.
- Optimized product lifecycle management through continuous monitoring and assessment of market trends, customer feedback, and competitive landscape.
- Maintained accounts payable and receivable for 3 departments.
- Collaborated with all levels of organization to ensure quality and sales targets were attained; coordinated company-wide sales meetings, and conferences for 100+ attendees.
- Achieved improved product development reporting; created and executed departmental procedures, master forms, and sample request summaries.
- Managed departmental budgets; forecasted costs, funded projects, allocated resources, and drafted monthly reports.
Education
Bachelor of Arts - Radio, Television Arts
Ryerson University
Toronto, ONAdvanced Diploma With Honors - Floral Design
Seneca College of Applied Arts And Technology
North York, ONSkills
- Brand Marketing Analysis
- Event and Trade Show Management and Design
- Strategic Planning & Implementation
- Sales Planning & Growth
- Revenue & Profit Optimization
- Client Satisfaction & Retention
- Marketing
- Inventory Management
- Product Management
- Procedure Development
- Business Administration
- Vendor Sourcing
- Budget Development and Management
- Operations Management
- Supply Chain Management
Timeline
Operation Manager
Predhomme Strategic Marketing
07.2021 - 12.2023
Owner/Florist
Florabunda Flower Market - Leslieville
09.2010 - 09.2020
Dynatech Inc
Brand Manager
05.2008 - 07.2009
& EA To Sr. VP of Product Development
Spin Master Ltd, Product Development Dept. Manager
02.2005 - 03.2008
Bachelor of Arts - Radio, Television Arts
Ryerson University
Advanced Diploma With Honors - Floral Design
Seneca College of Applied Arts And Technology