Kelly Spasojevic
BURLINGTON,ON
Summary
Well-qualified administrative professional with typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Hot Foods Clerk and Barista
Fortinos Supermarket
12.2019 - 05.2026
- Assisted customers with inquiries and provided excellent service.
- Assisted customers with inquiries and complaints in a professional manner.
- Operated cash register to process cash, check, and credit card transactions.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized inventory displays to enhance product visibility.
- Monitored product expiration dates and managed stock rotation effectively.
- Verified accuracy of all paperwork prior to submission for processing.
Receptionist and Certified Dental Assistant
North Oak Dental and Monastery Dental
05.2006 - 04.2012
- Coordinated scheduling and support services for dentist and team of 4 dental hygienists across 2 office locations.
- Explored and evaluated client needs to recommend solutions.
- Provided client services by assessing individual needs and recommending suitable solutions.: explored and evaluated client needs to recommend appropriate action, handled client complaints over the phone and in the office.
- Liaised with insurance companies to facilitate claims processing for clients. on behalf of clients.
- Prepared invoices, tracked payments, and managed non-payment issues by referring to collections.
Customer Service Representative
Super Pet
09.2005 - 04.2006
Customer Service and Cashier
Canadian Tire (Dan Stinson Sales Ltd.)
04.2003 - 08.2005
Customer Service and Maintenance
Pet Paradise 2000 Ltd.
10.2001 - 04.2003
Customer Service and Server
Williams Coffee Pub
09.2000 - 08.2001
Education
Dental Admin Professional Development -
Mohawk College
Attended -
Canadian Academy of Dental Hygiene
Pre-Health -
Lambton College
Dental Assisting Level 1 -
CDI
Graduated - Business Certificate
Notre Dame Catholic High School
Skills
- Point-of-sale operation
- Transaction processing
- Customer service
- Inventory management
- Invoicing and billing
- Appointment scheduling
- Patient intake procedures
- Insurance verification
- Electronic health records
Certification
- Emergency First Aid & CPR, 01/01/19
- Ontario Dental Assistants Association, 01/01/05
Volunteer Experience
Brownies and Guides Unit Leader, Girl Guides of Canada, 01/01/16, Present, Coordinated cookie sales for a unit of approximately 37 participants, includes ordering, distributing, tracking of cookies, as well as payment for cookies, using MS Excel., Develop plans for meetings/activities/events for participants, make recommendations for and complete purchases relating to events., Prepare activity plans, including for travel, for approval by Girl Guides of Canada.
References
- Available on request
Timeline
Hot Foods Clerk and Barista
Fortinos Supermarket
12.2019 - 05.2026
Receptionist and Certified Dental Assistant
North Oak Dental and Monastery Dental
05.2006 - 04.2012
Customer Service Representative
Super Pet
09.2005 - 04.2006
Customer Service and Cashier
Canadian Tire (Dan Stinson Sales Ltd.)
04.2003 - 08.2005
Customer Service and Maintenance
Pet Paradise 2000 Ltd.
10.2001 - 04.2003
Customer Service and Server
Williams Coffee Pub
09.2000 - 08.2001
Dental Admin Professional Development -
Mohawk College
Attended -
Canadian Academy of Dental Hygiene
Pre-Health -
Lambton College
Dental Assisting Level 1 -
CDI
Graduated - Business Certificate
Notre Dame Catholic High School