KELLY SNOW
Toronto,Canada
Summary
To obtain a sales position in a progressive stimulating environment
Polished professional with over 15 years work experience. Effective communicator with outstanding qualifications in: Account development & retention Promotions and merchandising Customer relationship management Competitive product positioning
Overview
28
28
years of professional experience
Work History
Bartender/Server
Amici Trattoria
Pickering, Ontario
02.2016 - Current
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to build rapport and foster a welcoming atmosphere.
- Developed good working relationships with fellow employees through effective communication.
- Provided exceptional customer service in a fast-paced dining environment.
Brand Advocate
Apple iTeam
01.2014 - 05.2017
- Engaged customers with product knowledge and brand storytelling.
- Assisted in organizing promotional events for new product launches.
- Maintained product displays to ensure brand consistency and visibility.
Retail Sales Merchandiser
Wrigley Canada
01.2012 - 01.2014
- Organized product displays to enhance visual appeal in retail locations.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
Field Sales Representative
Tree of Life
Toronto
01.2005 - 01.2011
- Developed strong relationships with clients to understand their needs and preferences.
- Managed territory effectively through regular visits and follow-up communications.
Shift Manager
Kelseys Restaurant (Cara)
Mississauga
01.2002 - 01.2005
- Supervised daily restaurant operations to ensure smooth service flow.
- Trained and mentored staff in customer service best practices.
Service / Bar Manager
Montana’s Cookhouse (Cara)
Mississauga
01.2001 - 01.2002
- Managed bar staff schedules and ensured adequate coverage during peak hours.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Shift Supervisor / Bartender
Montana’s Cookhouse
Scarborough
01.1998 - 01.2000
- Supervised staff during busy shifts, ensuring smooth operations and service quality.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
Retail Marketing / Business Administration -
Centennial College
Musical Theatre Major -
Randolph School of the Arts – York University
Skills
- Sales
- Marketing
- Brand Management
- Product Promotion
- Territory Management
- Promotional Activities
- In-store Marketing
- Sales Reporting
- Team Management
- Staff Training
- Payroll Administration
- Customer Satisfaction
- Event Coordination
- Guest Relations
- Problem Solving
Related Skills And Accomplishments
Supported Apple brand in Retail Locations, Understand Apple brand, entertainment gift cards and their customers, Introduced and promoted Tree of Life products to specialized markets, Co-ordinated territory blitzes to enhance new product launches, Organized promotional activities to secure permanent placement of products., Oversaw and monitored in-store marketing program, Managed #1 Sales Territory (Toronto downtown) for 2006., Increased territory turnover 30% despite company losing two key lines., Increased distribution on top five lines by 25%., Grew my account base by 20% within six month period. Company record for opening new accounts., Supported a $2.5 million sales record for store – received 'Store of the Year' 2001, Monitored daily inventories and ensured all necessary stock was maintained, Provide concise/timely sales reports with key market activities for competitive products, Opened stores nationally, travelled throughout Canada – staffed new stores which entailed both hiring and training of new employees, Effectively managed a team of 55 staff, Provided payroll administration to 50 employees – ensured accuracy and timely delivery of payroll, Administered revenue reports, bank statements, Work closely with store managers and associates to inspire them to be enthusiastic about the brand, Interfaced with customers and staff ensuring strict customer satisfaction requirements, Successfully coordinated business luncheons and charity functions for the Heart & Stroke and Molson Patio Parties, Team leader for guest relations, My forte is managing difficult customer / problem customers and/or accounts are typically added to my customer base
Professional Highlights
- Successful launch of iPhone 6, 6Plus, 6S, 6S Plus, iPad Mini 3, 4, iPhone Watch
- Placed in top five of 75 sales people selling display programs
Timeline
Bartender/Server
Amici Trattoria
02.2016 - Current
Brand Advocate
Apple iTeam
01.2014 - 05.2017
Retail Sales Merchandiser
Wrigley Canada
01.2012 - 01.2014
Field Sales Representative
Tree of Life
01.2005 - 01.2011
Shift Manager
Kelseys Restaurant (Cara)
01.2002 - 01.2005
Service / Bar Manager
Montana’s Cookhouse (Cara)
01.2001 - 01.2002
Shift Supervisor / Bartender
Montana’s Cookhouse
01.1998 - 01.2000
Retail Marketing / Business Administration -
Centennial College
Musical Theatre Major -
Randolph School of the Arts – York University