Kelly Smith
Lancaster
Summary
Senior Theatre Assistant with a proven track record in patron relations, problem solving, and effective communication. Experienced in cash handling and staff training, dedicated to enhancing customer experiences and operational efficiency.
Overview
24
24
years of professional experience
Work History
Senior Theatre Assistant
The Palmdale Playhouse
Palmdale
08.2001 - Current
- Managed the Sr. Camp snack bar.
- Directed the Playhouse Junior Camp show for the past 15 years.
- Directed the Playhouse Junior Musical Theatre Camp.
- Taught the All About Theatre Class.
- Created and implemented the Jr. Camp and All About Theatre curriculum and schedule.
- Stage managed various Playhouse Performances.
- Sold admission, processed payments and issued tickets.
- Greeted and collected tickets of patrons at various events.
- Provided customer service answering questions and distributing programs.
- Extensive front of House Operations and Box office background.
Education
No Degree -
Antelope Valley College
Lancaster, CAHigh School Diploma -
Antelope Valley High School
Lancaster, CASkills
- Patron Relations
- Ticket Selling
- Seating Dispute Resolution
- Problem Solving
- Problem Sensitivity
- Patron Directions
- Verbal and Written Communication
- Cash Drawer Management
- Payment Processing
- Staff Training
- Cash Handling
Timeline
Senior Theatre Assistant
The Palmdale Playhouse
08.2001 - Current
No Degree -
Antelope Valley College
High School Diploma -
Antelope Valley High School