Kelly Singmaster
Edmonton,AB
Summary
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
13
13
years of professional experience
Work History
Hairdresser
Salon West
Grande Prairie, AB
11.2015 - 01.2018
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
Hairdresser/Sole Proprietor
Scotch and Soda
Grande Prairie
02.2013 - 11.2015
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Developed loyal following of clients by providing high-quality services.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Increased client satisfaction by routinely following up with them post-service to address any concerns or provide additional hair care advice.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Service Admin.
GP Chrysler
Grande Prairie, AB
03.2013 - 07.2013
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
Hairdresser
Image
Chilliwack, BC
12.2009 - 03.2012
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
Host/ Waitress
Boston Pizza
Williams Lake, BC
04.2006 - 12.2008
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Representative
South Western Company
06.2005 - 08.2005
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Redken Certified - Redken
M.C. College
Edmonton, AB05.2015
Undergrad - Counseling
Summit Pacific College\University
Abbotsford, BC06.2006
No Degree - Sales And Distribution
Southwestern
Banff, AB05.2005
Cosmetology Certification -
Vancouver Island University
Nanaimo, BC05.2003
High School Diploma -
Max Cameron Secondary Scool
Powell River07.2002
Skills
- Product Merchandising
- Suggestive Selling
- Cash Handling
- Merchandising Ability
- Goal-Oriented
- Inventory Control
- Cash Register Operation
- Organization
- Customer service
- Interpersonal skills
- Computer literacy
- Telephone etiquette
Employment And Volunteer History
- 2015-11-01, 2018-01-15, Hairdresser, Salon West, Grande Prairie, AB
- 2013-02-01, 2015-11-01, Hairdresser/Sole Proprietor, Scotch and Soda, Grande Prairie, AB
- 2013-03-01, 2013-07-01, Service Admin., GP Chrysler, Grande Prairie, AB
- 2009-12-01, 2012-03-31, Hairdresser, Image, Chilliwack, BC
- 2006-01-01, 2008-12-31, Host/ Waitress, Boston Pizza, Williams Lake, BC
- 2005-06-15, 2005-08-31, Sales Representative, South Western Company, London, ON
- 2003-01-01, 2006-12-31, Volunteer, Various Companies, Langley, BC
- 2000-01-01, 2002-12-31, Volunteer, Youth in Care Network, Powell River, BC
References
References available on request or at the time of an interview
Timeline
Hairdresser
Salon West
11.2015 - 01.2018
Service Admin.
GP Chrysler
03.2013 - 07.2013
Hairdresser/Sole Proprietor
Scotch and Soda
02.2013 - 11.2015
Hairdresser
Image
12.2009 - 03.2012
Host/ Waitress
Boston Pizza
04.2006 - 12.2008
Sales Representative
South Western Company
06.2005 - 08.2005
Redken Certified - Redken
M.C. College
Undergrad - Counseling
Summit Pacific College\University
No Degree - Sales And Distribution
Southwestern
Cosmetology Certification -
Vancouver Island University
High School Diploma -
Max Cameron Secondary Scool