Kelly Singmaster
Edmonton,AB
Summary
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
13
13
years of professional experience
Work History
Hairdresser
Salon West
11.2015 - 01.2018
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
Hairdresser/Sole Proprietor
Scotch and Soda
02.2013 - 11.2015
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Developed loyal following of clients by providing high-quality services.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Increased client satisfaction by routinely following up with them post-service to address any concerns or provide additional hair care advice.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Service Admin.
GP Chrysler
03.2013 - 07.2013
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
Hairdresser
Image
12.2009 - 03.2012
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
Host/ Waitress
Boston Pizza
04.2006 - 12.2008
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Representative
South Western Company
06.2005 - 08.2005
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Redken Certified - Redken
M.C. College
Edmonton, AB05.2015
Undergrad - Counseling
Summit Pacific College\University
Abbotsford, BC06.2006
No Degree - Sales And Distribution
Southwestern
Banff, AB05.2005
Cosmetology Certification -
Vancouver Island University
Nanaimo, BC05.2003
High School Diploma -
Max Cameron Secondary Scool
Powell River07.2002
Skills
- Product Merchandising
- Suggestive Selling
- Cash Handling
- Merchandising Ability
- Goal-Oriented
- Inventory Control
- Cash Register Operation
- Organization
- Customer service
- Interpersonal skills
- Computer literacy
- Telephone etiquette
Employment And Volunteer History
- 2015-11-01, 2018-01-15, Hairdresser, Salon West, Grande Prairie, AB
- 2013-02-01, 2015-11-01, Hairdresser/Sole Proprietor, Scotch and Soda, Grande Prairie, AB
- 2013-03-01, 2013-07-01, Service Admin., GP Chrysler, Grande Prairie, AB
- 2009-12-01, 2012-03-31, Hairdresser, Image, Chilliwack, BC
- 2006-01-01, 2008-12-31, Host/ Waitress, Boston Pizza, Williams Lake, BC
- 2005-06-15, 2005-08-31, Sales Representative, South Western Company, London, ON
- 2003-01-01, 2006-12-31, Volunteer, Various Companies, Langley, BC
- 2000-01-01, 2002-12-31, Volunteer, Youth in Care Network, Powell River, BC
References
References available on request or at the time of an interview
Timeline
Hairdresser
Salon West
11.2015 - 01.2018
Service Admin.
GP Chrysler
03.2013 - 07.2013
Hairdresser/Sole Proprietor
Scotch and Soda
02.2013 - 11.2015
Hairdresser
Image
12.2009 - 03.2012
Host/ Waitress
Boston Pizza
04.2006 - 12.2008
Sales Representative
South Western Company
06.2005 - 08.2005
Redken Certified - Redken
M.C. College
Undergrad - Counseling
Summit Pacific College\University
No Degree - Sales And Distribution
Southwestern
Cosmetology Certification -
Vancouver Island University
High School Diploma -
Max Cameron Secondary Scool
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