Kelly Simmonds
Kamloops,BC
Summary
Customer Service employment in Kamloops BC. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Service Operation Support Administrator
Finning Canada
04.2018 - 08.2024
- Responsible for Service Letter completion, contacting customers/branches, reporting statistics
- Responding to Service Now tickets to correct issues in completion of service letters
- Kronos data entry for payroll
- Updating customer/branch information in a variety of platforms
- Sending confidential information to customers and connecting them to the appropriate branch.
Service Administrator
Finning Canada
02.2016 - 04.2018
- Responsible for retrieving invoices from CAFA Branch Support folder and entry into billing portals
- Reaching out to co-workers, branches, and customers for required back-up
- Accessing Lawson for freight POD’s and Customer Account information
- Providing credit with reconciliation reports for non-Oilsands customers
- Updating Sequel Scripts, Paid/Unpaid, Cube and Rec Reports for both Oilsands and non-Oilsands customers.
Customer Service Representative
Finning Canada
08.2011 - 02.2016
- Handling incoming calls, retrieving/relaying information from several data bases
- Monitoring GPS website for people working alone
- Email/Web Site updates and response
- Filling out and filing Safety Incidents/Reports
- Updating Corporate Directory and Web pages for 3 provinces and 2 territories
- Kronos Timekeeping.
Dispatch/Office Assistant
Diamond Delivery
04.2006 - 08.2011
- Payroll
- Driver dispatch
- Front Counter
- Reception/Switchboard
- Pick-up/Delivery of freight
- Email/Web Site response
- Customer Correspondence.
Conductor
CP Rail
10.2003 - 03.2006
- On 24-hour call-out
- Conducting trains/reading signals
- Following running orders.
Lead Hand
Loomis Courier Service
04.1988 - 10.2001
- Opening/Closing, cash, bank deposits
- Reception, accounts payable/receivable, driver payroll, data entry, collections
- Responsible for all aspects of business in manager’s absence.
Education
Administrative Assistant Diploma -
Sprott-Shaw Community College
Social Services Certificate -
Assiniboine Community College
Skills
- Data Confidentiality
- Work Planning and Prioritization
- Administrative Support
- Goal Setting
- MS Office
- Customer Service
- Documentation And Reporting
- Attention to Detail
- Information Management
- Timesheet Processing
- Mail handling
- Continuous Improvement
- Personable and Approachable
- Multi-Line Phone Systems
References
Available on Request.
Timeline
Service Operation Support Administrator
Finning Canada
04.2018 - 08.2024
Service Administrator
Finning Canada
02.2016 - 04.2018
Customer Service Representative
Finning Canada
08.2011 - 02.2016
Dispatch/Office Assistant
Diamond Delivery
04.2006 - 08.2011
Conductor
CP Rail
10.2003 - 03.2006
Lead Hand
Loomis Courier Service
04.1988 - 10.2001
Administrative Assistant Diploma -
Sprott-Shaw Community College
Social Services Certificate -
Assiniboine Community College
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