Summary
Overview
Work History
Education
Skills
Interests
Timeline

Kelly Siggins

Dartmouth,NS

Summary

Dynamic security supervisor with a proven track record at Channel Technologies Limited, enhancing team productivity through effective training and goal-oriented management. Expert in customer service and risk assessment, I successfully reduced incident rates while fostering collaboration among staff, ensuring a safe and efficient environment.

Overview

20
20
years of professional experience

Work History

Supervisor/Security Guard

Channel Technoliges Limited
04.2014 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Supervisor /Guard

Sagittarius Security
08.2006 - 04.2014
  • Worked closely with other department heads to align safety protocols and procedures, ensuring a consistent approach across all facilities.
  • Conducted comprehensive staff training sessions, emphasizing emergency response procedures and customer service skills.
  • Reduced incident rates through proactive risk assessments and timely implementation of preventive measures.
  • Streamlined communication with staff, leading to improved collaboration and quicker response times during emergencies.

Online Support Agent

Online Support
06.2004 - 03.2006
  • Reduced wait times for customers by implementing efficient multitasking strategies during peak hours or high-traffic periods.
  • Participated in weekly team meetings to discuss challenges faced, share success stories, and brainstorm ideas for continuous improvement of support services.
  • Utilized CRM software to document all customer interactions accurately, ensuring a seamless experience across multiple communication channels.
  • Handled sensitive situations professionally by empathizing with customers'' frustrations while maintaining composure under pressure.

Education

MCBA And Accounting With Computers - Accounting

Compu College, Burnaby, BC
05-1996

GED -

Sacville, Lower Sackville, NS
05-1979

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Interests

Spending time with my family


Doing crafts and all kinds of Hobbies

Timeline

Supervisor/Security Guard - Channel Technoliges Limited
04.2014 - 09.2024
Supervisor /Guard - Sagittarius Security
08.2006 - 04.2014
Online Support Agent - Online Support
06.2004 - 03.2006
Compu College - MCBA And Accounting With Computers, Accounting
Sacville - GED,

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Kelly Siggins