Kelly Shaw

Housing Work

• Collaboratively work to support individuals in accessing appropriate housing options, based on their needs and in a client centered, trauma-informed capacity.
• Support team of housing workers as needed.
• Conducting assertive outreach to connect with participants.
• Assess client needs to determine the appropriate housing response. -budget needs, level of housing, ensuring that housing meets standards.
• Secure placement in bridge housing for participants while they are engaging in the housing process if needed.
• Establish and maintain professional working relationships with landlords.
• Transport participants to viewing appointments in apartments in community.
• Engaging with clients to secure housing including rental unit, damage deposits, setting up utilities, signing of leases, & arranging for furnishings.
• Ensuring appropriate warm transfer to our partnering Housing First Teams or other support.
• Providing regular reports/updates on progress with participants, housing placements, and retention.
• Working with the Housing Support Worker (HSW) to support access to housing/support services from referrals from community programs.
• House 4 participants per month.

Administrative Work

• Accurately document all activities on ETO software within 48 hours of interaction.
• Conducting housing searches.
• Keep outlook calendar up to date with day-to-day work for safety and accountability.
• Request cheques for damage deposit, first month’s rent, pro-rated rent to secure housing for participant.
• Working with landlord relations to support access to housing for participants.
• Providing regular reports/updates on progress with participants, housing placements, and retention.

Support Work

• Provide resources/referrals to individuals/families that assist with problem solving and addressing immediate needs.

• ShawsPaws.ca - Instagram/Facebook ShawsPawsKelly
  
• Promoted business via social media to generate leads and maximize brand identity.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Interviewed and hired ideal candidates to assist with logistics and tasks of business.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Identified appropriate marketing channels and target customers for campaigns
• Planned marketing initiatives to promote business development
• Designed and implemented advertising and public relations activities
• Monitored social media questions and comments and appropriately responded
• Created customized marketing materials to increase product awareness
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved marketing to attract new customers and promote business.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability
• Initiated plans to improve customer relations, quality standards, and service efficiency
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
• Coordinated with suppliers and vendors to determine availability of required materials