Kelly Sawatzky
Aylmer,ON
Summary
Accomplished Medical Office Administrator with 10-year track record of immaculate bookkeeping and personable patient interaction. Skilled in both patient care and clerical responsibilities. Talented at multi-tasking without compromising quality. Exceptionally motivated and eager to support seamless medical office operations.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Medical Office Administrator
East Elgin Optometry
12.2014 - 09.2024
- Managed appointments, registrations and patient relations in busy optometry office.
- Contributed to a high patient care standard by practicing continuous communication among team members to reduce conflicts within the office.
- Managed incoming calls and emails and responded or directed appropriately.
- Responsible for all patient exam completion notes and ensuring any further instructions from the Doctor are followed through.
- Processed and reviewed medical referrals and reports to and from other physician offices.
- Processed direct payments and billing to OHIP, private insurance, and government assistance programs.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Managed emergency appointment requests efficiently, ensuring critical care was not delayed.
- Oversaw accounts receivable and reconciliation.
- Coordinated staff schedule.
- Maintained monthly key metrics data and yearly comparison.
- Managed inventory to ensure adequate stock levels of essential supplies, including pharmaceuticals and contact lenses, at all times.
- Responsible for validation of eligibility for OHIP covered eye exams and ensured accurate diagnostic codes are submitted to reduce billing errors.
- Processed end of day balancing and bank deposits.
Physiotherapist Assistant
Talbot Trail Physiotherapy
03.2009 - 12.2014
- Collaborated with physiotherapist in creating individual patient treatment plans and specific home exercise programs.
- Provided support to patients during functional movement retraining and gait training exercises, ensuring safety and proper technique.
- Administered modalities including ultrasound, electrical stimulation, and heat/cold therapies to reduce pain levels in affected areas as directed by supervising Physiotherapist.
- Assisted patients with mobility issues by demonstrating proper use of assistive devices such as crutches, walkers, and wheelchairs.
- Ensured accurate documentation of patient progress by updating treatment notes after each session.
- Improved patient mobility using passive and active therapeutic exercises.
Education
TriOS College
London, ON 05.2008 - 05.2009
Skills
- Time Management Capabilities
- Payment Processing
- Understanding of medical ethics
- Professionalism and Discretion
- Insurance billing procedures
- Healthcare Billing Knowledge
- Medical Records Management
- Staff Scheduling
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Excellent Communication
- Problem-Solving
- Organizational Skills
- Adaptable to change
- Inventory Control Expertise
- Staff Training and Development
Timeline
Medical Office Administrator
East Elgin Optometry
12.2014 - 09.2024
Physiotherapist Assistant
Talbot Trail Physiotherapy
03.2009 - 12.2014
TriOS College
05.2008 - 05.2009
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