Kelly Samuels
Onslow Mountain,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Store Manager
Global Pet Foods
10.2019 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Call Center Sales Representative
Eldis Group
05.2019 - 10.2019
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
Care Manager
Select Homecare Direct
01.2015 - 01.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Maintained detailed records in compliance with agency standards and regulations.
Caregiver
Somerset Care At Home
03.2009 - 12.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
NVQ Level 3 - Health And Social Care
City And Guilds
Somerset, UKNVQ Level 2 - Customer Experience Management
City And Guilds
Somerset, UKNVQ Level 2 - Food And Beverage Studies
City And Guilds
Somerset, UKSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
Timeline
Store Manager
Global Pet Foods
10.2019 - 09.2023
Call Center Sales Representative
Eldis Group
05.2019 - 10.2019
Care Manager
Select Homecare Direct
01.2015 - 01.2017
Caregiver
Somerset Care At Home
03.2009 - 12.2014
NVQ Level 3 - Health And Social Care
City And Guilds
NVQ Level 2 - Customer Experience Management
City And Guilds
NVQ Level 2 - Food And Beverage Studies
City And Guilds
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