Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kelly Ross

White City,SK

Summary

Highly experienced Senior Product Training & Support Analyst with excellent client and communication skills. Action-oriented with strong ability to solve problems and implement required solutions with team members and Ag. audiences.



Overview

26
26
years of professional experience

Work History

Senior Product Training & Support Analyst

Farm Credit Canada, FCC
06.2018 - Current
  • Created webinar training material for AgExpert online products to be used in both French and English.
  • Presented live webinar training to current and potential customer. With an end goal to make users feel comfortable in taking the next step in their online AgExpert experience.
  • Created ACA documents and present this training material to potential ACA's.
  • Presented demos on our AgExpert online products to various ag. stake holds.
  • Oversee all Analyst desktop software repairs.
  • Acted for my manager when he is away. Efficiently moving forward and executing daily tasks and staffing issue that may arise.
  • Trained and act as a resource/mentor for all Product Analysts.
  • Received escalated requests from other Product Analysts; participated in client conversations and reviewed client data.
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
  • Followed up with customers to verify resolution of reported issues.
  • Provided testing and quality assurance services for development team on all FCC AgExpert software applications.

Analyst, Product Training & Support

Farm Credit Canada
11.2002 - 05.2018
  • Assisted over 91,000 clients find solutions using FCC AgExpert software platforms.
  • Providing software support and sales services, including assistance with accounting, field management on both desktop and cloud applications.
  • Providing agricultural accounting support. Extensive knowledge of both cash and accrual accounting methods. Supporting all areas of agricultural accounting, including C.C.A. depreciation, budget and cash flow, payroll, and optional or mandatory inventory adjustments and all financial statements.
  • Trained and mentored over 20 new employees.

Lead Support Analyst

Settler Software
10.1997 - 10.2002
  • Settler Software was purchased by Farm Credit Canada in Oct 2002.

Education

Agricultural Business, Finance

Olds College
Olds, AB
1997

Skills

  • Client-focused
  • Training and mentoring new staff
  • Analytical problem solving skills
  • Proficiency in Ag software
  • Strong knowledge of Canadian Ag
  • Detailed eye for software efficiency

Affiliations

Canadian Western Agribition (2014 - Present)Active committee member with the Agribition light horse.

  • Provided input in developing show event content - Ranch rodeo, Ranch horse competition and Horse sale
  • Provided input in developing events and rules for light horse events.
  • Worked with other committee members to execute light horse show events.

Timeline

Senior Product Training & Support Analyst

Farm Credit Canada, FCC
06.2018 - Current

Analyst, Product Training & Support

Farm Credit Canada
11.2002 - 05.2018

Lead Support Analyst

Settler Software
10.1997 - 10.2002

Agricultural Business, Finance

Olds College

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Kelly Ross