Kelly Rosas
Hesperia
Summary
Experienced in customer service with a focus on beverage preparation and food handling. Successfully greeted customers and took orders while adhering to health compliance and safety procedures. Demonstrated ability to maintain cleanliness in a fast-paced environment, ensuring adherence to sanitation standards. Utilized upselling techniques to enhance customer experience and increase average order value through effective communication and product knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
San Bernardino
2022.07 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Adhered to health department regulations concerning sanitation standards.
- Set up promotional displays for advertising special events or promotions at the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Cook
Checkers Rally's
San Bernardino
2020.01 - 2020.06
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Resolved customer complaints regarding food quality or services provided.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Set up and performed initial prep work for sauces, and meats.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, California2022-06
Skills
- Beverage customization
- Equipment operation
- Health compliance
- Cash handling
- Customer service
- Upselling techniques
- Team collaboration
- Problem solving
- Communication skills
- Conflict resolution
- Safe food handling practices
- Multitasking and organization
- Cleanliness
Certification
- Starbucks Coffee Academy 100
Timeline
Barista
Starbucks
2022.07 - Current
Cook
Checkers Rally's
2020.01 - 2020.06
High School Diploma -
Arroyo Valley High School