Kelly Robinson
Ottawa,ON
Summary
Driven, experienced Manager/VP of Operations with over 18 years of experience managing and developing business plans to optimize organizational performance. Excellent reputation for operational excellence, change management, improving customer/employee satisfaction, and increasing ROI.
Overview
10
10
years of professional experience
Work History
Multi Hospital Manager
VCA Canada
01.2022 - Current
- Oversees two hospital operations to evaluate and identify business opportunities, develop operational plans, lead changes and improve profit margins while staying up to date on the latest products/services.
- Develop annual 20 million dollar budget, reviewing monthly profit and loss statements to ensure forecasted budget is on track and revise where needed.
- Hiring/training/coaching and mentoring associates to be able to enhance hospital morale as well as provide exceptional client experience to improve sales growth.
- Provide yearly performances with valuable feedback, SMART Goals and merit increases.
- Increased profit margins by 42% by evaluating business opportunities and improving efficiency.
- Highest employee satisfaction rate in Eastern Ontario by creating development plans during one-on-one touch bases to ensure individuals growth and development.
- Travel for conferences to stay up to date on the latest technology and educate on industry trends.
General Manager - Contract
Long Island Marina
02.2021 - 02.2022
- Developed new operational plans and marketing initiatives.
- Improved organizational efficiency by implementing change management strategies and streamlining processes.
- Developed, maintained policies and procedures, positively impacting overall morale and productivity.
- Monitored social media and online sources to adapt marketing strategies to stay current with industry trends and competitive in the market.
Business Development
Contractor
05.2019 - 01.2022
- Developed effective business plans to align with long term business objectives.
- Monitored customer buying trends, market conditions, and competitors actions while adjusting sales strategies to achieve business goals.
- Increased brand awareness through effective social media campaigns and content creation including web design.
- Conducted market research through client feedback, survey analysis to identify new business opportunities and potential clients.
- Streamlined polices and procedures to increase efficiency.
General Manager/VP of Operations
Intell Lighting Incorporated
01.2014 - 05.2019
- Developed companies policies and procedures around recruiting, staffing, training and purchasing, which resulted in excellent customer service as well as a positive work environment.
- Analyzed company financial statements including profit and loss statements/balance sheet to assess financial position to develop short term and long term financial and operational goals.
- Devised and implemented product strategies to reach target market and drive consistent sales.
- Engaged in high-level negotiations to generate contracts and build relationships with businesses locally and internationally.
- Attended international trade shows to forge business relationships, educate advancement in technology and in turn develop new products within twelve week timeframe.
- Determined ways to reduce cost while ensuring quality, increase revenue, and improve overall company performance.
- Responsible for managing and developing $1.5 million dollar budget, recruiting, coaching, performance reviews, mentoring and developing.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
BBA - Bachelor of Business Administration
Laurentian University
Sudbury, ON2021
Advanced Diploma - Business Administration Marketing
Sheridan College
Mississauga, ON2014
Skills
- Business Development/Change Management
- Mentoring/Coaching/Leadership
- Team Building
- Budgeting
- Marketing/Web Design/Analytics/Social Media
- Strategic Planning/Interpersonal Skills
Timeline
Multi Hospital Manager
VCA Canada
01.2022 - Current
General Manager - Contract
Long Island Marina
02.2021 - 02.2022
Business Development
Contractor
05.2019 - 01.2022
General Manager/VP of Operations
Intell Lighting Incorporated
01.2014 - 05.2019
BBA - Bachelor of Business Administration
Laurentian University
Advanced Diploma - Business Administration Marketing
Sheridan College
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