Kelly Reynolds
Kemptville,ON
Summary
Adaptable professional with proven communication, organizational, and problem-solving skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Aiming to work in a Team oriented environment that will expand my knowledge and enhance my skills.
Overview
20
20
years of professional experience
Work History
Assistant to the Regional Director
Allstate Insurance Company of Canda
Home Based
05.2021 - 11.2022
- Enhanced office efficiency by organizing and maintaining filing systems for confidential documents.
- Ensured compliance with company policies and procedures through regular audits of documentation and record-keeping practices.
- Facilitated staff development opportunities by arranging training sessions, workshops, and other learning resources for team members.
- Coordinated logistics for regional events, ensuring seamless execution and positive attendee experiences.
- Maintained a professional office environment by managing supplies inventory, coordinating maintenance requests, and troubleshooting technical issues.
- Supported budget management by tracking expenses, processing invoices, and assisting with financial reporting.
- Managed special projects as assigned by the Regional Director, ensuring timely completion and successful outcomes.
- Oversaw coordination of travel itineraries saving time spent on making necessary arrangements.
- Contributed to strategic planning by conducting research, preparing reports, and presenting findings at key meetings.
- Improved workflow processes by identifying inefficiencies and implementing solutions to optimize operations.
- Prepared comprehensive meeting agendas that facilitated productive discussions during weekly status updates with the Regional Director.
- Prioritized incoming requests from various departments allowing more efficient delegation of tasks.
- Streamlined communication between the regional director and team members by managing correspondence and scheduling meetings.
- Boosted team productivity by providing administrative support, including calendar management, travel arrangements, and expense reporting.
- Managed the Regional Director's calendar effectively, ensuring optimal time management and preventing scheduling conflicts.
- Liaised with internal departments for cross-functional initiatives to strengthen collaboration across the organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Insurance Agent- Customer Care Agent (CCA)
Allstate Insurance Company of Canada
Nepean, ON
03.2010 - 05.2021
- Call or meet in person with policyholders and managed renewal processes
- Analyze what protection meets the customers needs and suggest optional additions and or changes
- Complete daily tasks on customers accounts; changing out or adding/deleting of a vehicle, updating address home information, processing a claim, updating billing and account info
- First point of contact with all types of FNOL claims-minor or catastrophic
- Verify Accuracy of billing data and revise any errors
- Complete payment transactions
- Operate typing, calculating, and updating billing systems along with use a pro-rate and short rate table
- Perform bookkeeping work, including posting data or filing
- Keep records of invoices and supporting documents
- Contact customers to obtain or relay accounting or personal private information confidentially
- This includes but not limited to, handling and processing of credit card payments, cheques, banking information, money, driver license's and personal reports etc
- Answering emails and voicemails inquiries, rates, routing calls and procedures
- Maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Responsible for the efficient day to day operation of the Group Voicemail, email and the AVAYA phone system
- Presently acting as the compliance captain in the office making sure all desks are cleared of client information and locked each night, codes for the alarm are up to date and all security measures and safety is routinely checked on a quarterly basis.
Insurance Agent
The Co-operators Insurance Company of Canada
Kanata, ON
02.2005 - 03.2010
- Handled all the Auto New business, including preferred, middle and high-risk markets that were manually calculated
- This was quoting and placing customers in the right market that fit
- Handled all auto service changes- address, billing, vehicle change out or coverage swap
- Efficiently managed all the renewal processes for Auto insurance
- Answered email and phone calls whiles taking payments for all agents in the office
- First point of contact for customers for all service related inquiries
- Balanced the budget for daily transactions and responsible for all bank deposits
- Responsible for ordering/tracking numbered applications, insurance cards and maintaining all files and records are up to date and available at any given time for audit purposes
- Cold called for new business in the Kanata/Ottawa area and had successful results
- Handled claim inquires and set up FNOL for the claim's unit.
Waitress in Dining Hall
Orchard View Living Centre
Greely, ON
10.2002 - 02.2005
- Learned all dietary restrictions for 150 residents
- Provided alternative options and substitutions
- Serviced Breakfast, lunch and Dinner meals
- Helped with Dishwasher, and the daily routine cleaning of the kitchen, this included putting away kitchen dishes/supplies and the restocking of the fridge and non perishable items
- Set up breakfast and dessert bars for each meal service
- Catered private dining reservations for residence and their families
- Effectively prepare each dining table with fresh linens and dishware before each meal and responsible for each table clean up.
Education
High school Diploma -
Osgoode Township Highschool
06.2002
Skills
- Consistently able to find resolution in a conflict or concern while being able to act professional and efficiently
- Continuously works as a team player and takes on more tasks to help assist the pressures of the team
- Activity participates in training new recruits and mentoring new staff
- Computer and technical literacy
- Strong work ethic
- Approachable
- Effective communication and writing skills
- Strong organizational skills
- Efficient knowledge of Microsoft Office as it relates to Microsoft Word, Outlook, and Excel
- Experienced in dealing with a diverse range of clients
- Efficiently able to adapt to learning new programs and software applications quickly
- Office Administration
- Document Control
- Meeting facilitation
- Time Management
- Critical Thinking
- Professional Communication
- Strong Problem Solver
Credentialsandlicenses
- General Insurance License (OTL) (02/01/05)
- Property and Damages License -Quebec (10/01/10)
- Completed First Aid Training (06/01/02)
- Medical Terminology course (06/01/09)
- Car Seat Installation Certificate (08/01/10)
References
Available upon Request
Languages
English
Full Professional
Hobbies
I have a great passion for cooking and baking. Using different types of ingredients and varieties of ethnic foods around the world that I've never worked with before, or grew up on. Its great because it expands not only my palette, but my children's experiences with different types of ingredients around the world. Designing cakes and creating new deserts is also a favourite pass-time of mine. I appreciate learning new techniques that are fun, but sometimes challenging which only keeps me more motivated to expand my knowledge; its such fun learning new and different ways of creating and coming up with some pretty exciting delicious treats.
I also enjoy painting and drawing with either water colours, acrylics and ink etc.- either recreating a photo onto a canvas or poster. I've done many life like sketches of people, animals and sceneries with pencil or charcoal. As of late I've done water colour colour portraits of family marking some mile stone moments in life that are unique and truly one of a kind.
Timeline
Assistant to the Regional Director
Allstate Insurance Company of Canda
05.2021 - 11.2022
Insurance Agent- Customer Care Agent (CCA)
Allstate Insurance Company of Canada
03.2010 - 05.2021
Insurance Agent
The Co-operators Insurance Company of Canada
02.2005 - 03.2010
Waitress in Dining Hall
Orchard View Living Centre
10.2002 - 02.2005
High school Diploma -
Osgoode Township Highschool