KELLY RENNIE
HOUSTON,B.C
Summary
Service Advisor with a strong work ethic at INLAND TRUCK & EQUIPMENT, excelling in customer service and vehicle assessment. Consistently surpassed sales targets by effectively upselling services, while fostering trust and loyalty through excellent communication and attention to detail. Proven ability to manage multiple priorities in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Service Advisor
INLAND TRUCK & EQUIPMENT
12.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Education
High School Diploma -
HOUSTON SECONDARY SCHOOL
Houston06-2001
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Price quoting
- Service scheduling
- Performance goals
Languages
English
Timeline
Service Advisor
INLAND TRUCK & EQUIPMENT
12.2021 - Current
High School Diploma -
HOUSTON SECONDARY SCHOOL
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