Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Phillips

Etobicoke,Canada

Summary

Motivated professional with extensive experience in Telecommunication and Customer Service Industries. Proven ability to manage projects and foster effective team collaboration. Dedicated to continuous learning and adapting to industry trends to drive organizational success.

Overview

23
23
years of professional experience

Work History

Associate, PIO

Bell Canada
01.2021 - Current
  • Issue PO’S for design and draw, civil, splicing and external vendors, would also create partials on networks when required.
  • Manage daily ZForms for date adjustments, completions, and roadblocks.
  • Prepared CSF’s and verification emails for vendors upon material receipt.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Created templates for revisions and As Constructs within SAP.
  • Update network information in SAP, COPS, IPACT, NR and JIRA (Re-Intervals)
  • Assess road blocked jobs alongside IM and CAG manager to confirm resolution of issues, facilitating job advancement

CSC Project Support

Expertech Network Installations Inc.
01.2012 - 01.2021
  • Coordinated, analyzed, tracked, and/or followed up on projects.
  • Executed job creation in SAP and organized job packages for delivery to the field manager.
  • Processed invoices for completed jobs, verified accuracy of invoices, and made corrections to optimize revenue generation.
  • Addressed queries from engineers, outside contractors, field managers and technicians to resolve any issues helping to ensure customer satisfaction.
  • Input, ordered, released, coordinate delivery and/or monitor material in SAP to ensure accurate costing and timely delivery of material.
  • Allocated work assignments to the technicians based on scheduling needs and task prioritizations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.

Office Administrator

Direct Fire Protection
01.2005 - 01.2010
  • Oversaw weekly processing of accounts receivable and accounts payable functions.
  • Process invoices, credit memos, and statements.
  • Schedule technicians on work assignments in the field.
  • Drafted quotes, correspondence, and various documentation for vendors.
  • Responsible for the ordering of office supplies.
  • Coordinated and managed daily administrative operations of the office.
  • Administered payroll operations weekly, ensuring accuracy and compliance.

Assistant Administrator

Re / Max West Realty Inc.
01.2002 - 01.2005
  • Reception, managing phone communications and assisting customers
  • Coordinating and verifying appointments for agents
  • Facilitated broker loading and managed listings including re-runs, price adjustments and running ads.
  • Drafted offers, mutual releases, disclosures, waivers, and amendments to facilitate agreements.
  • Collaborated with Agents to gather necessary information for effective document preparation.
  • Designed feature sheets highlighting current listings.
  • Maintained confidentiality of sensitive information related to personnel matters.

Education

Business Administration Program -

Humber College
North Campus

OAC -

Michael Power High School
Etobicoke, ON

Skills

  • Customer Focus
  • Project Management
  • Material coordination
  • Effective communication
  • Multitasking and organization
  • Collaborative teamwork
  • MS office
  • SAP
  • Quickbooks
  • Attention to detail
  • Adaptability and flexibility

Timeline

Associate, PIO

Bell Canada
01.2021 - Current

CSC Project Support

Expertech Network Installations Inc.
01.2012 - 01.2021

Office Administrator

Direct Fire Protection
01.2005 - 01.2010

Assistant Administrator

Re / Max West Realty Inc.
01.2002 - 01.2005

Business Administration Program -

Humber College

OAC -

Michael Power High School

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Kelly Phillips