Kelly Persaud
Etobicoke,Canada
Summary
Resourceful Customer Service Manager known for productivity and efficient task completion. Specialize in conflict resolution, team leadership, and customer satisfaction. Excel in communication, empathy, and adaptability to ensure positive outcomes in all customer interactions. Committed to fostering an environment that enhances team performance and customer service excellence.
Overview
4
4
years of professional experience
Work History
Club President
Guyanese Student Council
Toronto, Ontario
09.2024 - Current
- Partnered with other organizations or clubs on joint projects or initiatives.
- Monitored progress by establishing plans, and budgets and measuring results.
- Provided support to other board members in their roles as needed.
- Developed relationships with local businesses to secure sponsorships.
- Participated in leadership development programs to gain knowledge and skills.
- Established a clear set of rules and guidelines for the club operations.
SALES CLERK
Moores Diamond
Etobicoke, Canada
05.2021 - 12.2024
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Developed key customer relationships to increase sales.
- Recommended, selected, and located merchandise based on customer desires.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
CUSTOMER SERVICE
Szechuan Express
Etobicoke, Canada
08.2022 - 11.2024
- Trained new customer service representatives on product knowledge and customer service techniques.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness and presentation of the stock room and production floor.
- Maintained accurate records of transactions using the point-of-sale system.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
PHARMACY ASSISTANT, FRONT STORE HELPER
Shoppers Drug Mart
Etobicoke, Canada
02.2022 - 06.2022
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Education
BACHELOR OF ARTS (B.A.) - LAW AND SOCIETY
York University
01.2027
Skills
- Point of sale operations
- Relationship building
- Time management
- Attention to detail
- Customer service
- Reliability and punctuality
References
Available upon request
Timeline
Club President
Guyanese Student Council
09.2024 - Current
CUSTOMER SERVICE
Szechuan Express
08.2022 - 11.2024
PHARMACY ASSISTANT, FRONT STORE HELPER
Shoppers Drug Mart
02.2022 - 06.2022
SALES CLERK
Moores Diamond
05.2021 - 12.2024
BACHELOR OF ARTS (B.A.) - LAW AND SOCIETY
York University
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