KELLY PEREZ
Scarborough,Canada
Summary
Dynamic Front Desk Associate at Planet Fitness with proven expertise in customer service and conflict resolution. Skilled in Microsoft Office Suite and office administration, I excelled in enhancing member satisfaction and maintaining operational efficiency. Recognized for my reliability and effective communication, I consistently delivered high-quality support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Planet Fitness
Toronto, Canada
01.2022 - Current
- Greet and assist members and guests, providing high-quality customer service in a fast-paced environment.
- Maintain a clean and organized front desk area; handle membership inquiries, cancellations, and account updates.
- Process payments and manage member check-ins using computer-based systems.
- Communicate clearly and effectively with staff and members to address questions, complaints, or special requests.
- Coordinate with management to ensure smooth operation and high standards of facility presentation.
- Demonstrated reliability and accountability through consistent punctuality and task completion.
Receptionist / Administrative Assistant
Milborne Group
Toronto, Canada
01.2019 - 01.2022
- Greeted and directed walk-in clients and responded to inquiries via phone and email in a courteous manner.
- Handled administrative duties such as filing, data entry, invoicing, and managing incoming and outgoing mail.
- Supported real estate marketing efforts by creating promotional flyers and maintaining client databases.
- Scheduled appointments, prepared documents, and assisted legal and sales teams with clerical support.
- Maintained client relationships through effective communication and prompt service.
- Organized and maintained physical and digital filing systems, ensuring accessibility and confidentiality.
Janitorial Services
Madison Centre
Toronto, Canada
01.2017 - 01.2022
- Performed detailed cleaning and sanitizing of office environments, ensuring a safe and hygienic workplace.
- Managed supplies and followed health and safety regulations when handling cleaning chemicals.
- Maintained consistent service quality and responded to requests from building management promptly.
Education
Ontario Secondary School Diploma (O.S.S.D.) -
St. John Henry Newman Catholic High School
Skills
- Customer Service & Front Desk Operations
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Office Administration & File Management
- Time Management & Scheduling
- Invoicing & Payment Processing
- Conflict Resolution & Interpersonal Communication
- Data Entry & Information Tracking
- Health & Safety Protocols
Timeline
Front Desk Associate
Planet Fitness
01.2022 - Current
Receptionist / Administrative Assistant
Milborne Group
01.2019 - 01.2022
Janitorial Services
Madison Centre
01.2017 - 01.2022
Ontario Secondary School Diploma (O.S.S.D.) -
St. John Henry Newman Catholic High School
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