Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Park

Toronto,ON

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Deloitte
06.2022 - Current
  • Successfully led and delivered numerous implementation Projects within ServiceNow Strategic Portfolio Management (SPM) and ITSM by gathering and analyzing business objectives and requirements.
  • Effectively led cross-functional teams including technology developers, architects, QA testers around the globe to assist in low to high-risk level services, incidents, and enhancements in a fast paced environment
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives

Business Analyst

Deloitte
05.2021 - 08.2021
  • Ensured optimal agile flow of the end-to-end process by gathering requirements from stakeholders, creating scrum sprints, organizing JAD sessions, and solving problem incidents
  • Specialized in Strategic Portfolio Management and ITSM to provide clients with knowledge and tools to effectively manage portfolios, projects, and demands
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Business Analyst

BMO Bank of Montreal
09.2019 - 04.2020
  • Continually demonstrated strong task execution and technical skills by assisting various technology development projects like the creation of a new internal website
  • Performed thorough data analysis, conducted research, and presented findings to the team and other bank colleagues through the use of various platforms like ServiceNow and SharePoint

Education

Bachelor of Commerce (Honours) - Business Technology Management

Toronto Metropolitan University
Toronto, ON
04.2022

Skills

  • Expert proficiency in ServiceNow, PaaS/SaaS, G Suite, MS Office (SharePoint, Word, PowerPoint, Excel), and various social media platforms
  • Expert proficiency in data analysis, requirements gathering, process innovation, ITIL, SDLC, Scrum/Agile methodologies and IT service management
  • Expert proficiency with Business Process Mapping, essential documentation (BRD, FSD), SQL, Tableau, PowerBI, KPI tracking
  • Expert written and verbal communication, collaboration skills, and stakeholder elicitation and management

Certification

Certified SAFe® 5 Practitioner,

ECBA™ - IIBA - Entry Certification in Business Analysis

Timeline

Senior Business Analyst

Deloitte
06.2022 - Current

Business Analyst

Deloitte
05.2021 - 08.2021

Business Analyst

BMO Bank of Montreal
09.2019 - 04.2020

Bachelor of Commerce (Honours) - Business Technology Management

Toronto Metropolitan University

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Kelly Park