Kelly Page
WATERDOWN,ON
Summary
Dynamic professional with a proven track record, excelling in customer service and conflict resolution. Leveraged effective communication and Microsoft Office Suite proficiency to enhance operational efficiency and foster client relationships. Achieved significant repeat business through innovative marketing strategies and a commitment to professional excellence.
Overview
31
31
years of professional experience
Work History
Professional Dog Walker
Self Employed
09.2013 - 12.2024
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Provided dogs with exercise and fresh air to promote dog health.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Recorded activities to keep owners fully informed on pet exercise.
- Monitored animal behavior to keep owners informed on progress and any issues.
House Cleaner
Maiday
11.2009 - 08.2013
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Exceeded client expectations to garner future services.
- Informed and sold clients on additional services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
Assistant Manager
Harvey's Restaurant
06.1994 - 04.2001
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Oakville Trafalgar High School
OakvilleDiploma - Accounting
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04-1993
Skills
- Customer Service-oriented
- Client relationship building
- Effective communication
- Marketing and promotion
- Microsoft Office Suite
- Computer proficiency
- Verbal and written communication
- Conflict resolution
- Positive and professional
Languages
English
Native or Bilingual
Timeline
Professional Dog Walker
Self Employed
09.2013 - 12.2024
House Cleaner
Maiday
11.2009 - 08.2013
Assistant Manager
Harvey's Restaurant
06.1994 - 04.2001
High School Diploma -
Oakville Trafalgar High School
Diploma - Accounting
Sheridan College Institute of Technology And Advanced Learning
Similar Profiles
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Vinny WoodVinny Wood
Barber at self employedBarber at self employed
Maureen Cowan-MageeMaureen Cowan-Magee
Graphic Designer/Illustrator at Self EmployedGraphic Designer/Illustrator at Self Employed
Timothy LiTimothy Li
BDC Service Representative at Budds' Imported Cars (JLR)BDC Service Representative at Budds' Imported Cars (JLR)