Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Newton

Fresno

Summary

Dynamic and detail-oriented professional with extensive experience at Covered California, excelling in customer support and administrative tasks. Proven ability to enhance operational efficiency through effective problem-solving and time management. Recognized for delivering high-quality training and fostering teamwork, ensuring adherence to procedures while maintaining confidentiality in sensitive environments.

Overview

17
17
years of professional experience

Work History

Program Technician II

Covered California
09.2020 - Current

Data entry and processing, customer service, eligibility and enrollment support, document management, quality control, interdepartmental communication, training and procedure adherence, reporting and administrative tasks.

Office Assistant

Fresno City College
10.2018 - 08.2020
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Care Provider

IHSS
11.2015 - 03.2018
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.

Office Assistant

District Attorney's Office
07.2008 - 10.2015
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

Associate of Arts - Sociology

Fresno City College
Fresno, CA
06-2020

Skills

  • Customer support
  • Staff training
  • Administrative support
  • Team-based approaches
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Adaptability and flexibility
  • Conflict resolution

Timeline

Program Technician II

Covered California
09.2020 - Current

Office Assistant

Fresno City College
10.2018 - 08.2020

Care Provider

IHSS
11.2015 - 03.2018

Office Assistant

District Attorney's Office
07.2008 - 10.2015

Associate of Arts - Sociology

Fresno City College
Kelly Newton