Dynamic and detail-oriented professional with extensive experience at Covered California, excelling in customer support and administrative tasks. Proven ability to enhance operational efficiency through effective problem-solving and time management. Recognized for delivering high-quality training and fostering teamwork, ensuring adherence to procedures while maintaining confidentiality in sensitive environments.
Data entry and processing, customer service, eligibility and enrollment support, document management, quality control, interdepartmental communication, training and procedure adherence, reporting and administrative tasks.