Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Munro

Vancouver,BC

Summary

Dedicated and detail-oriented professional with extensive experience in event coordination and administrative support. Committed to providing excellent customer service and client experience by carrying out events to highest of standards. Knowledgeable and experienced in planning logistics, facility coordination, client management, event promotion , staff recruitment and retention.

Overview

13
13
years of professional experience

Work History

Event Coordinator

VanDusen Botanical Garden
01.2020 - Current
  • Managed event logistics and operations of high-volume events like Festival of Lights, Harvest Days, GLOW, Easter Egg Hunt and other special events,
  • Managed administrative logistics of events planning, event booking, and event promotions including, budgeting, vendor sourcing, staffing, and reporting.
  • Provides training and support to Marketing & Events team on event procedures.
  • Handled troubleshooting issues, provided excellent customer service, and supervised staff

Volunteer Coordinator

VanDusen Botanical Garden
09.2018 - 04.2020
  • Developed and managed successful volunteer program for special events,
  • Built collaborative partnerships with events teams and stakeholders
  • Implemented effective training programs and skillfully resolved grievances
  • Developed policies and recruitment strategies for volunteers
  • Conducted recruitment activities, including preparing postings, screening resumes, scheduling interviews, performing reference checks
  • Researched policies, legislation, and HR best practices as pertaining to labour laws and volunteer rights
  • Focused on safety, community development and youth engagement

Facility Rental Coordinator

VanDusen Botanical Garden
01.2016 - 04.2018
  • Coordinated and facilitated room rentals for various events, including seminars, workshops, meetings, and weddings
  • Organized logistics, such as staffing schedules, room bookings, event setup, and AV support
  • Oversaw vendor setup and teardown, communicated effectively with clients, guests, and vendors
  • Admin Support - Provided administrative assistance, including ordering and maintaining office supplies, organizing files, and managing client records
  • Assisted in development of mailing lists and records administrative systems

Vancouver Community Programmer

Vancouver School Board
04.2015 - 12.2016
  • Coordinated and managed after-school programs, overseeing recruitment, scheduling, and performance of program leads
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Tracked program spending, enrollments and attendance to produce monthly reports for program director.

Academic Office Coordinator

Vancouver English Centre
01.2015 - 02.2016
  • Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
  • Supported office administration by maintaining office supplies, organizing and maintaining files, participant records and other records related to activities of Centre.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.

Marketing and Sales Coordinator

Mayfair Flowers
04.2013 - 04.2015
  • Created e-commerce store, managed social media presence, and composed grant submissions to secure funding.
  • Implemented marketing strategies to generate leads and increase sales revenue.
  • Provided administrative support including ordering and maintaining office supplies, organizing files, and managing client records
  • Assisted in development of mailing lists and client records administrative systems

Residence Advisor

University of Western Ontario
08.2010 - 04.2013
  • Supported students' wellness, safety, and personal development within residence community
  • Organized diverse programs and events to foster community engagement and academic success.
  • Enforced policies and safety standards through building and room rounds.
  • Provided crisis management and intervention during emergency situations.

Education

Bachelor of Arts - Psychology

University of Western Ontario
London, ON
10.2013

Skills

  • Event Coordination
  • Customer Service
  • Website Management
  • Social Media Integration
  • Project Management
  • Schedule Management
  • Program Development
  • Conflict Resolution
  • Staff Supervision
  • Community Engagement
  • Event Calendar Management

Timeline

Event Coordinator

VanDusen Botanical Garden
01.2020 - Current

Volunteer Coordinator

VanDusen Botanical Garden
09.2018 - 04.2020

Facility Rental Coordinator

VanDusen Botanical Garden
01.2016 - 04.2018

Vancouver Community Programmer

Vancouver School Board
04.2015 - 12.2016

Academic Office Coordinator

Vancouver English Centre
01.2015 - 02.2016

Marketing and Sales Coordinator

Mayfair Flowers
04.2013 - 04.2015

Residence Advisor

University of Western Ontario
08.2010 - 04.2013

Bachelor of Arts - Psychology

University of Western Ontario
Kelly Munro