Kelly Mikhael
Ottawa,CANADA
Summary
An experienced leader with strong organizational skills and the ability to relate to people. I am a goal-oriented visionary with the ability to see the finish before the start.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
HR
Liaison, Pine Village Preschool
Boston, MA
12.2021 - 01.2023
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Creating Preliminary offer letters
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Hiring and background record checks for new employees.
- Performed administrative and customer service functions by responding to general candidate inquiries, and scheduling meetings.
- Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
Education Coordinator
Pine Village Preschool
Boston, MA
02.2017 - 01.2023
- I design a curriculum with the State Guidelines
- I created the template as well as ideas of inspiration for teachers
- I trained teachers and Directors of the organization
- Prepare and present training.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Planned, formulated, and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
- Built relationships with external stakeholders, community organizations, and donors to increase program scope.
- Recognized educational program improvement requirements and supported faculty leaders in developing solutions.
- Supported staff recruitment initiatives for high-quality program delivery.
- Tracked educational program progress to identify strengths and opportunities.
- Coordinated departmental teams to successfully integrate new educational programs.
- Implemented student assessment and evaluation processes, aiding program success.
- Assisted with the development of improved seminars and training materials.
- Created pamphlets, videos, and other educational materials to promote updates in the Education field and Regulations.
- Educated and trained staff in Early Childhood Education practices
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Provided assistance to Directors and teachers to improve and grow within the organization
IT Support Specialist
Pine Village Preschool
Boston, MA
01.2009 - 01.2023
- Install and configure hardware, software, systems, networks, printers, and scanners
- Plan and execute maintenance upgrades
- Set up accounts for staff
- Respond to breakdowns and other technical issues
- Investigate, diagnose, and solve computer software and hardware problems
- Provided support in Microsoft 365, Outlook, and Microsoft Teams
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Loaded software, granted permissions, and configured hardware for the staff
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered staff training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assigned system permissions and set up computers for staff
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Delivered remote technical support for 20 employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
School Director
Pine Village Preschool
Newton, MA
08.2010 - 02.2017
- Served as a tireless school resource, which enabled the development of lasting relationships with students, parents, and guardians.
- Promoted professional growth of teachers and staff by implementing training and providing guidance.
- Provided detailed feedback to teams after analyzing each educator's responsibilities.
- Oversaw curriculum development for the school
- Observed teachers, documented activities, and implemented improvement plans to optimize classrooms.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Formulated and implemented school safety and security policies.
- Monitored student progress and implemented intervention strategies to support student success.
- Verified student grades, attendance and schedules.
- Communicated with parents to encourage active parental participation in education.
- Counseled students about rules and policies during school assemblies.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
Preschool Teacher
Pine Village Preschool
Newton, MA
01.2009 - 08.2010
- I taught Preschool and Toddler children
- I apply classroom management and communication with parents.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Addressed behavioral and learning issues with parents and daycare management.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Bachelor of Science -
Universidad Del Atlantico
04.1996 - 12.2005
Bachelors - Computer Science
Universidad Autonoma de Colombia
Associate - Arts
Bunker Hill Community College
Skills
Microsoft Office (10 years)CPROrganizational SkillsTeachingTime ManagementCurriculum DevelopmentExperience with ChildrenClassroom ManagementDevelopmental Disabilities ExperienceBehaviour ManagementSpecial EducationAutism ExperienceEvent PlanningTutoringComputer ScienceSpanish (native)
Microsoft Teams
Early Childhood Education (ECE)
Timeline
HR
Liaison, Pine Village Preschool
12.2021 - 01.2023
Education Coordinator
Pine Village Preschool
02.2017 - 01.2023
School Director
Pine Village Preschool
08.2010 - 02.2017
IT Support Specialist
Pine Village Preschool
01.2009 - 01.2023
Preschool Teacher
Pine Village Preschool
01.2009 - 08.2010
Bachelor of Science -
Universidad Del Atlantico
04.1996 - 12.2005
Bachelors - Computer Science
Universidad Autonoma de Colombia
Associate - Arts
Bunker Hill Community College