Kelly Mikhael
Ottawa,CANADA
Summary
An experienced leader with strong organizational skills and the ability to relate to people. I am a goal-oriented visionary with the ability to see the finish before the start.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
HR
Liaison, Pine Village Preschool
Boston, MA
12.2021 - 01.2023
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Creating Preliminary offer letters
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Hiring and background record checks for new employees.
- Performed administrative and customer service functions by responding to general candidate inquiries, and scheduling meetings.
- Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
Education Coordinator
Pine Village Preschool
Boston, MA
02.2017 - 01.2023
- I design a curriculum with the State Guidelines
- I created the template as well as ideas of inspiration for teachers
- I trained teachers and Directors of the organization
- Prepare and present training.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Planned, formulated, and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
- Built relationships with external stakeholders, community organizations, and donors to increase program scope.
- Recognized educational program improvement requirements and supported faculty leaders in developing solutions.
- Supported staff recruitment initiatives for high-quality program delivery.
- Tracked educational program progress to identify strengths and opportunities.
- Coordinated departmental teams to successfully integrate new educational programs.
- Implemented student assessment and evaluation processes, aiding program success.
- Assisted with the development of improved seminars and training materials.
- Created pamphlets, videos, and other educational materials to promote updates in the Education field and Regulations.
- Educated and trained staff in Early Childhood Education practices
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Provided assistance to Directors and teachers to improve and grow within the organization
IT Support Specialist
Pine Village Preschool
Boston, MA
01.2009 - 01.2023
- Install and configure hardware, software, systems, networks, printers, and scanners
- Plan and execute maintenance upgrades
- Set up accounts for staff
- Respond to breakdowns and other technical issues
- Investigate, diagnose, and solve computer software and hardware problems
- Provided support in Microsoft 365, Outlook, and Microsoft Teams
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Loaded software, granted permissions, and configured hardware for the staff
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered staff training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assigned system permissions and set up computers for staff
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Delivered remote technical support for 20 employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
School Director
Pine Village Preschool
Newton, MA
08.2010 - 02.2017
- Served as a tireless school resource, which enabled the development of lasting relationships with students, parents, and guardians.
- Promoted professional growth of teachers and staff by implementing training and providing guidance.
- Provided detailed feedback to teams after analyzing each educator's responsibilities.
- Oversaw curriculum development for the school
- Observed teachers, documented activities, and implemented improvement plans to optimize classrooms.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Formulated and implemented school safety and security policies.
- Monitored student progress and implemented intervention strategies to support student success.
- Verified student grades, attendance and schedules.
- Communicated with parents to encourage active parental participation in education.
- Counseled students about rules and policies during school assemblies.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
Preschool Teacher
Pine Village Preschool
Newton, MA
01.2009 - 08.2010
- I taught Preschool and Toddler children
- I apply classroom management and communication with parents.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Addressed behavioral and learning issues with parents and daycare management.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Bachelor of Science -
Universidad Del Atlantico
04.1996 - 12.2005
Bachelors - Computer Science
Universidad Autonoma de Colombia
Associate - Arts
Bunker Hill Community College
Skills
Microsoft Office (10 years)undefined
Timeline
HR
Liaison, Pine Village Preschool
12.2021 - 01.2023
Education Coordinator
Pine Village Preschool
02.2017 - 01.2023
School Director
Pine Village Preschool
08.2010 - 02.2017
IT Support Specialist
Pine Village Preschool
01.2009 - 01.2023
Preschool Teacher
Pine Village Preschool
01.2009 - 08.2010
Bachelor of Science -
Universidad Del Atlantico
04.1996 - 12.2005
Bachelors - Computer Science
Universidad Autonoma de Colombia
Associate - Arts
Bunker Hill Community College
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