Kelly Mihaichuk

Providing spa and beauty services to clients in a professional clinic environment while im enrolled in a full time Esthetics program at the school. Applying knowledge of skin care, body treatments, beauty services and client care in a real world setting.

• Perform skin analysis, facials and customized treatment plans based in individual client needs
• Educate clients on home care routines and recommend appropriate products
• Perform basic relaxation massage
• Provide manicures, pedicures, waxing, body wraps and scrubs using professional products and techniques
• Provide eyelash and eyebrow services such as tinting, lifts, shaping and lamination
• Apply basic makeup applications
• Maintain strict sanitation and safety protocols in guidelines with the health unit

Dedicated employee to Champs Sports for 8+ years and held various roles within the company, starting as a part time sales associate moving up to Assistant Manager, with a small time spent as Store Manager. Currently still employed as a part time sales associate while enrolled in school. Experience in team leadership, operational management, visual merchandising and driving sales growth.

• Supervised and trained a staff of over 20 people ensuring high performance in sales, customer service and store operations
• Drove sales by coaching staff on upselling, cross-selling and meeting personal and store targets for sales and KPI's
• Managed daily operations including opening/closing procedures, cash handling and inventory control
• Delivered excellent customer service by resolving concerns quickly and creating a positive shopping experience
• Assisted with visual merchandising to align with seasonal campaigns and maximize product visibility
• Ensured compliance with company policies, loss prevention strategies and health & safety guidelines