Kelly Mendoza
North Vancouver,BC
Summary
Dedicated and detail-oriented Guest Service Representative with 6 years of experience in coordinating client appointments, managing schedules for both technicians and clients, and delivering exceptional customer care. Proven ability to handle high-volume booking requests with accuracy and professionalism while maintaining a strong focus on client satisfaction. Eager to apply well-developed organizational, multitasking, and communication skills in a hospital setting as a Scheduler. Committed to learning healthcare scheduling systems and processes to support efficient patient flow, staff coordination, and overall operational excellence.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Spa Utopia Health and Wellness Center
07.2017 - 07.2023
• Pre-booked and managed client appointments for medical evaluations, therapeutic massages, and facial services to ensure smooth scheduling and client satisfaction
• Offer hands-on assistance to guests, light data entry and cash management.
• Maintains high employee satisfaction and performance.
• Supervises front desk agents and help resolve issues arising during shifts.
• Handle guest complaints professionally to maintain high guest satisfaction rates.
Salon Assistant
Spa Utopia Health and Wellness Center
05.2019 - 07.2023
Key Holder
Spa Utopia Health and Wellness Center
05.2019 - 07.2023
Education
Flight Attendant
Air Canada
6001 Grant Mcconachie Way06-2025
Diploma - Freelance Make-Up Artistry
Blanche Macdonald
Downtown Vancouver11-2018
Associate of Science - General Studies
Vancouver Community College
Vancouver, British Columbia09-2015
Skills
- Appointment Scheduling & Calendar Management
- Patient/Client Relations & Customer Service Excellence
- Multitasking & Time Management
- Electronic Scheduling Systems (Open to learning Hospital Scheduling System)
- Attention to Detail & Accuracy in Data Entry
- Strong Verbal and Written Communication
- Conflict Resolution & Problem Solving
- Team Collaboration and Support
- Reliability and Flexibility
- Adaptability in Fast-Paced Environments
- Prioritization & Organization Skills
- Front Desk Operations & Reception Duties
Accomplishments
- First Aid and Basic Life Support/CPR with AED
- Canadian Airports Security Awareness Program (CASAP) Module 2 Security Awareness for YVR
- Canadian Airport Security Awareness Program (CASAP) Module 1 National Program by YVR
- Active Shooter Online Training
Timeline
Salon Assistant
Spa Utopia Health and Wellness Center
05.2019 - 07.2023
Key Holder
Spa Utopia Health and Wellness Center
05.2019 - 07.2023
Guest Service Representative
Spa Utopia Health and Wellness Center
07.2017 - 07.2023
Flight Attendant
Air Canada
Diploma - Freelance Make-Up Artistry
Blanche Macdonald
Associate of Science - General Studies
Vancouver Community College