Kelly McWilliams
Stoney Creek,ON
Summary
Accomplished Senior Director of Health Services experienced in palliative and dementia care assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in a challenging and changing healthcare environment. Adept at building and strengthening business, customer and interdepartmental relationships. Strong focus on growing a diverse, equitable and inclusive organizational team with a culture that is engaged, highly collaborative and promotes a sense of belonging while living the values of Acclaim Health.
Overview
26
26
years of professional experience
Work History
Senior Director of Health Services
Acclaim Health
11.2014 - Current
- Held the position of Manager of Health Services, Acclaim Health from November 2014 to August 2017
- Drove operational and quality improvements that align with strategic priorities to enhance operational performance and quality care
- Cultivated forward-thinking, inclusive, and collaborative performance-driven organizational culture to increase morale and drive the organization towards being the employer of choice
- Developed and fostered partnerships and strategic business relationships across Ontario Health, 3 Ontario Health teams and Home and Community Care Support Services
- Streamlined operations for increased efficiency with process improvements and automation by implementing a management operating system to analyze and track and improve business metrics
- Instituted policies and operating procedures and enforced adherence to professional standards and regulations
- Led a successful acquisition of a healthcare provider ensuring a smooth integration of the teams and promoting the organizational culture
Director, Emergency, Mental Health and SADV
Guelph General Hospital
09.2011 - 08.2014
- Worked closely with organizational leadership to guide operational strategy.
- Managed daily operations of the Emergency Department, mental health unit and Sexual Assault/Domestic Violence team
- Established departmental performance goals and developed and implemented strategies for underperforming areas.
- Collaborated with medical and clinical personnel to coordinate and implement client services based on quality, best practice and risk reduction
- Successfully implemented a regional stroke program utilizing remote neurologist care
- Monitored and collaborated with hospital partners to enhance the flow of Emergency Department patients
Clinical Manager
Hamilton Health Sciences
08.1997 - 09.2011
- Provided leadership and management across 3 Emergency Departments focusing on level 1 trauma, oncology, and pediatrics
- Successfully planned, developed and opened a new Urgent Care Centre including supply chain management, staffing, resource allocation, laboratory and diagnostic imaging capabilities, and community education/communication
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Effectively implemented the electronic health record
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through communication, prompt problem resolution, proactive management practices and facilitation of positive work environment in a demanding environment.
Education
MBA -
Australian Institute of Business
Adelaide, Australia06.2024
Not-For-Profit Leadership Certificate
University of Ontario Institute of Technology
Oshawa, ON10.2018
Community Health Leadership Program
University of Toronto Rotman School of Management
Toronto, ON06.2017
Lean Healthcare Certification Program
University of Michigan
Michigan, USA09.2009
Registered Nursing Program
Mohawk College of Applied Arts And Technology
Hamilton, ON03.1989
Skills
- Cross-Functional Collaboration
- Team Building
- Innovation Management
- Resource Allocation
- Crisis Management
- Organizational Agility
- Ethical Conduct
- Regulatory Compliance
- Effective Decision-Making
- Operational Excellence
- Customer Focus
Affiliations
- Registered Nurse with the College of Nurses of Ontario
Timeline
Senior Director of Health Services
Acclaim Health
11.2014 - Current
Director, Emergency, Mental Health and SADV
Guelph General Hospital
09.2011 - 08.2014
Clinical Manager
Hamilton Health Sciences
08.1997 - 09.2011
MBA -
Australian Institute of Business
Not-For-Profit Leadership Certificate
University of Ontario Institute of Technology
Community Health Leadership Program
University of Toronto Rotman School of Management
Lean Healthcare Certification Program
University of Michigan
Registered Nursing Program
Mohawk College of Applied Arts And Technology
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