Summary
Overview
Work History
Education
Skills
Timeline
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KELLY MCKINLAY

Nanaimo,BC

Summary

Accomplished operations leader specializing in distribution, warehouse management, and logistics, prioritizing Lean Six Sigma principles and effective strategic planning.

Overview

24
24
years of professional experience

Work History

BRANCH MANAGER

ROOFMART
02.2023 - 11.2024
  • Managed inside & outside sales teams…
  • In an economic downturn, we focused on increasing market share through strategic relationship building, and a focus of achieving 100% customer satisfaction.
  • Increased sales to over $10 million which was a 2.5% increase.
  • Directly managed the delivery division for central & north island.
  • A focus on customer satisfaction, on-time delivery, and safety.
  • Established a reporting system of near misses, so that we could reduce the risks of injury & damage.
  • Achieved a zero injury and damage incident year.
  • Direct oversight of the Nanaimo retail branch for Roofmart.
  • Oversight of all warehouse operations and order management.
  • Focus on customer pick up orders being fulfilled and completed in under 15 min.
  • Implemented a quality control program to focus on achieving the prefect order.
  • Achieved 100% accurate orders, Zero errors for 4 months.
  • Direct oversight of purchasing and inventory for all products.
  • Was able to focus on establishing inventory metrics on inventory turns.
  • In doing so we were able to increase turns from 2 to 4 turns per year.
  • Established inventory into A, B, C, & D movers to make sure we had the right inventory and reduce slow moving and dead stock.
  • Decreased inventory average on hand from $5 million down to $4 million while increasing overall sales for the branch.

DIRECTOR, CANADIAN OPERATIONS

NEOVIA LOGISTICS SERVICES (FORMERLY CATERPILLAR LOGISTICS)
11.2011 - 01.2023
  • Oversees and manages all distribution of service parts and associated accounts in Canada for high profile clients such as Mazda Canada, Volvo Canada, Land Rover Canada, and Mercedes-Benz Canada.
  • Utilizes a Lean Six Sigma approach to relentlessly pursue and address waste in processes and achieves an industry-leading performance average of 50 lines of outbound orders picked per hour.
  • Partnered with business development teams to design start-up solutions for new accounts.
  • Led the implementation of a new Warehouse Management system from Oracle which will enable future account growth.
  • ACHIEVEMENTS:
  • Three facility teams had 3 years injury free and 1 exceeding 5 years.
  • Successfully reduced staff from 30 at start-up to 9 full time employees within 2 years, while improving quality and achieving 99.99% on-time shipments by implementing Lean Six Sigma methodologies.
  • Significantly improved overall quality in shipping by reducing errors from 18 per to an average of under 1 per 10,000 lines shipped.
  • Designed and implemented the distribution strategy for all accounts which is now utilized as the benchmark of all automotive accounts for quality, pick denials, and lines picked per hour.
  • Provided subject matter expertise by consulting on a project that looked to utilize Canadian operations strategies in struggling US operations, resulting in a successful turn-around for US operations within a 7month period.
  • Successfully led the startups of the new Mazda, Volvo and Mercedes-Benz accounts.
  • Successfully led the development of facility dashboards visuals which are now in use in all accounts and has improved associate engagement and service levels to customers.
  • Collaborated with the HR team to develop a formal employee recognition program that would reward the strongest associates while facilitating performance development of others.
  • Collaborated with HR to build an Associate Report Card that provides monthly visual reports of individual performance achievements.
  • Utilized the Associate Report Cards to motivate and lead the department’s teams to achieve between 75% - 100% of quarterly gain-share initiatives.
  • Reduced employee attrition by 50% by collaborating with HR to design and implement a new associate on-boarding program.

VICE PRESIDENT, DISTRIBUTION & TRANSPORTATION

ABE IMPORTS INC.
01.2010 - 11.2011
  • Oversaw, led, and directed the global operations surrounding the distribution, transportation, warehousing, and logistics process for all inbound materials and finished product.
  • Determined the strategic direction of the branch, developing and implementing ongoing management practices and strategically sourcing all global transportation modes - Ocean, Truck, Rail, and Air- with special emphasis on sourcing and managing specialized transportation solutions.
  • Developed and managed the global transportation and logistics budget and supported logistic operation facilities in Canada and Europe.
  • ACHIEVEMENTS:
  • Developed, implemented and led the management of a global trade import and export compliance program.
  • Standardized supply chain practices across multi-functional and multi-national teams.
  • Led a Global Procurement Best Practices Review and oversaw the implementation of recommendations within the Raw Materials and Transportation categories.
  • Successfully negotiated supplier agreements and implemented performance measurement systems with European suppliers.
  • Led the development and implementation of Logistics and Procurement Metrics and Benchmarking.
  • Designed and implemented a global supply chain that allowed for distribution of materials within Europe, the US, and Canada.
  • Led a site selection team in Serbia and Canada that selected and implemented various 3PL warehousing facilities.

SENIOR SUPPLY CHAIN MANAGER

WEST49 INC.
12.2005 - 01.2010
  • Successfully oversaw and directed the western distribution and transportation operations for 135 national, retail clothing stores.
  • ACHIEVEMENTS:
  • Improved throughput productivity by 100% through process improvement initiatives and a financially anchored Standard Operating Process (SOP) for optimal capacity allocation.
  • Implemented a customer service scorecard that tracked quality of service and processing times against established KPI’s for products moving through the distribution center.
  • Reduced shipping costs by approximately $2 million annually by implementing a cost-effective shipment scheduling process and exploiting transportation market opportunities.

SENIOR MANAGER OPERATIONS – RETAIL CONSUMER GOODS

NATIONAL LOGISTICS SERVICES
03.2001 - 12.2005
  • Provided direct oversight of the management team responsible for the day-to-day operations of a national distribution facility and the customer service team for Western Canada.
  • Accurately prepared the budgets for western operations, actively working with management and staff to meet budget targets.
  • Provided direct oversight of startups for each distribution facility in Western Canada, from pick pack, cross dock, to trans-loading operations.
  • ACHIEVEMENTS:
  • Developed and implemented the Standard Operating Procedures (SOP) for full functional distribution and cross-dock facilities in Western Canada.
  • Established a solid transportation network for local and national distribution accounts.
  • Developed a strategic business plan that allowed the operations to meet the demands of customers after studying the effectiveness of current operations and identifying opportunities for improvement.
  • Successfully implemented a scorecard approach to tracking service accuracy, improving overall performance and customer satisfaction.

Education

Diploma -

Business Management
01.2011

Diploma -

Operations Management
01.2011

Diploma -

Logistics and Supply Chain Management
01.2005

Respect in the Workplace Seminar - Understanding and Preventing Discrimination and Harassment

01.2004

Seminar - Working Within Unionized Environments

01.2004

DDI Seminar - Taking Charge of your Development

01.2003

Skills

  • Lean Six Sigma
  • Operations Management
  • Organizational Leadership
  • Facility Planning & Design
  • Logistics & Route Management
  • Vendor Sourcing & Negotiations
  • Inventory Control
  • Contract Management
  • Materials Liquidation
  • Cost Containment
  • Labor Relations
  • Quality Assurance
  • Strategic Planning
  • Financial Management
  • Capital Budgeting
  • Warehousing & Distribution
  • Import/ Export Compliance
  • Capital Expenditure Planning

Timeline

BRANCH MANAGER

ROOFMART
02.2023 - 11.2024

DIRECTOR, CANADIAN OPERATIONS

NEOVIA LOGISTICS SERVICES (FORMERLY CATERPILLAR LOGISTICS)
11.2011 - 01.2023

VICE PRESIDENT, DISTRIBUTION & TRANSPORTATION

ABE IMPORTS INC.
01.2010 - 11.2011

SENIOR SUPPLY CHAIN MANAGER

WEST49 INC.
12.2005 - 01.2010

SENIOR MANAGER OPERATIONS – RETAIL CONSUMER GOODS

NATIONAL LOGISTICS SERVICES
03.2001 - 12.2005

Diploma -

Business Management

Diploma -

Operations Management

Diploma -

Logistics and Supply Chain Management

Respect in the Workplace Seminar - Understanding and Preventing Discrimination and Harassment

Seminar - Working Within Unionized Environments

DDI Seminar - Taking Charge of your Development

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