Kelly McGregor
Brantford,Canada
Summary
Personable and dedicated Customer Service Representative with extensive experience in a variety of industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Booking Assistant
Corporation of the City of Brantford- Gretzky Sport Center
Brantford, ON
01.2022 - Current
- Operated the cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Disseminated information to customers regarding account updates, new service additions, and promotional offers.
- Answered and directed incoming calls using a multi-line telephone system.
- Delivered administrative support to team members by making copies, faxing, organizing documents, and updating schedules.
- Sorted incoming mail and directed it to the correct personnel each day.
- Prepared daily shift close reports, and balanced the cash register to reflect all transactions accurately.
- Signed for packages, recorded deliveries, and distributed them to personnel.
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Managed weekly payroll duties and submitted data to payroll using the workforce.
- Answer customer emails and rental applications (arena, gymnasium, and sports fields) promptly.
- Coordinate, maintain, and administer the seasonal allocation processes for arenas and sports fields for user groups and schools.
- Processed invoices, payments, and statements promptly.
- Resolved customer inquiries regarding bills and payments.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Create work orders and coordinate with internal staff on customer requests to provide success for their events.
Scale House Attendant
County of Brant
Brant County, ON
06.2021 - Current
- Greeted customers, directed haulers and answered questions accurately.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
- Answered questions related to categorization of waste.
- Directed customers and employees on proper waste management procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified accuracy of invoices from contractors for payment processing purposes.
- Maintained positive working relationship with fellow staff and management.
Polysomnographic Technician
Accq Sleep Labs
Paris, ON
07.2018 - 12.2021
- Performed polysomnographic procedures to obtain diagnoses.
- Recorded patient information with EMR and Sandman to update patient files.
- Aided patients in understanding sleep disorders and recommended treatments by explaining study procedures, data and diagnoses.
- Measured patient body parts, marking locations for electrode placement during diagnostic testing and pre-surgery.
- Summarized technical data to assist physicians in diagnosing brain, sleep and nervous system disorders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated appointments, meetings and conferences.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
Education
Medical Laboratory Science
The Michener Institute For Applied Health Sciences
Toronto, ON06.2015
Bachelor of Arts -
Trent University
Peterborough, ON04.2012
Skills
- Strong customer service, communication, and time-management skills
- Attention to detail and adherence to deadlines
- Data management, documentation, and recordkeeping
- POS/ActiveNet system operation
- Multitasking and organization
Certification
- CPR and First Aid Certification
Timeline
Customer Service Representative/ Booking Assistant
Corporation of the City of Brantford- Gretzky Sport Center
01.2022 - Current
Scale House Attendant
County of Brant
06.2021 - Current
Polysomnographic Technician
Accq Sleep Labs
07.2018 - 12.2021
Medical Laboratory Science
The Michener Institute For Applied Health Sciences
Bachelor of Arts -
Trent University
Similar Profiles
Courtney LebelCourtney Lebel
Community Initiative Coordinator at Corporation Of The City Of BrantfordCommunity Initiative Coordinator at Corporation Of The City Of Brantford
Scott RattrayScott Rattray
Firefighter at City of BrantfordFirefighter at City of Brantford
Norman BethuneNorman Bethune
Survey Technician at City of BrantfordSurvey Technician at City of Brantford