Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly McDonald

Windsor

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong customer service skills seeking part-time employment.

Overview

26
26
years of professional experience

Work History

Social Media Manager

SIMPLY HOME
01.2022 - Current
  • Increased customer engagement through social media.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.

Retail Manager

SIMPLY HOME
05.2022 - 12.2023
  • Oversaw store operations, including opening and closing procedures, customer service, and cash management.
  • Enhanced store appearance by maintaining visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Tourism Coordinator

Municipality Of Kincardine
06.1998 - 11.2021
  • Collaborated with local businesses to promote regional attractions, boosting tourism revenue for the area.
  • Developed innovative marketing strategies to effectively reach target audiences, resulting in increased visitation rates.
  • Enhanced visitor experience by developing and implementing engaging tourism programs.
  • Assisted in the design of promotional materials such as brochures and flyers showcasing local attractions, stimulating interest among potential tourists.
  • Managed daily operations of year-round Visitor & Information Centre, including supervision of seasonal summer team.
  • Implemented successful event planning initiatives that attracted large crowds and generated positive publicity.
  • Organized training sessions for staff members to improve their knowledge of local attractions, enhancing service quality for tourists.
  • Managed budgets efficiently, ensuring optimal allocation of resources for various projects and events.
  • Monitored social media accounts regularly, responding to user comments and questions while also sharing relevant content about area events or promotions.
  • Improved website content to better showcase regional attractions, leading to increased online inquiries and trip bookings.
  • Liaised with government agencies and other stakeholders to ensure compliance with regulations, maintaining a strong reputation in the tourism industry.

Education

Travel & Tourism

Mohawk College of Applied Arts And Technology
Hamilton, ON

Skills

  • Teamwork and Collaboration
  • Excellent Multitasking
  • Verbal and written communication
  • Critical Thinking & Problem Solving
  • Interpersonal Skills
  • Event Management
  • Customer Service
  • Merchandise planning

Languages

English

Timeline

Retail Manager

SIMPLY HOME
05.2022 - 12.2023

Social Media Manager

SIMPLY HOME
01.2022 - Current

Tourism Coordinator

Municipality Of Kincardine
06.1998 - 11.2021

Travel & Tourism

Mohawk College of Applied Arts And Technology

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Kelly McDonald