Roger Sebakwiye
Calgary,AB
Summary
Experienced professional in staff training and customer relationship management, with a track record of leading teams to enhance service delivery. Demonstrated success in fostering effective communication and collaboration to achieve operational excellence. Committed to leveraging skills to drive performance improvements.
Overview
12
12
years of professional experience
Work History
Cashier
Golf Eden Rock Hotel
Kigali, Kicukiro
03.2018 - 05.2025
- Managed customer transactions efficiently while ensuring exceptional service quality.
- Processed payments accurately through multiple channels, enhancing customer satisfaction.
- Trained new cashiers on point of sale operations and customer service expectations.
- Collaborated with team members to resolve customer inquiries and enhance service delivery.
- Handled cash and credit transactions, ensuring compliance with cash handling procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Leadership & Volunteer Experience - Worship Pastor
Christ Church of Rwanda
Kigali , Kicukiro
06.2015 - 03.2025
- Led weekly services, and delivered sermons to the congregation.
- Provided counseling, support, and guidance to community members.
- Organized church events, programs, and community outreach activities.
- Managed small groups, youth programs, or volunteer teams.
- Demonstrated strong leadership, public speaking, and communication skills.
- Conducted regular evaluations of worship services to identify areas for improvement.
Customer Service Representative
MTN Communication
Kigali, Kicukiro
04.2013 - 01.2018
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Managed customer inquiries efficiently, ensuring timely and accurate responses to enhance satisfaction.
- Streamlined order processing workflows, reducing delays and improving overall service delivery.
- Collected and analyzed customer feedback to identify service improvement opportunities.
- Resolved billing disputes by investigating issues and communicating solutions effectively.
- Identified trends in customer complaints and proposed actionable solutions to management.
Education
Bachelor of Arts - Leadership And Theology
Africa College of Theology
Kigali03-2024
Skills
- Point of sale operation
- Cash handling procedures
- Customer transaction management
- Payment processing accuracy
- Staff training
- Customer relationship management
- Mentoring and Coaching
- Leadership & Team Guidance
Timeline
Cashier
Golf Eden Rock Hotel
03.2018 - 05.2025
Leadership & Volunteer Experience - Worship Pastor
Christ Church of Rwanda
06.2015 - 03.2025
Customer Service Representative
MTN Communication
04.2013 - 01.2018
Bachelor of Arts - Leadership And Theology
Africa College of Theology