Kelly Marroquin
Hamilton,ON
Summary
Professional and knowledgeable Receptionist offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Pristine Medical Aesthetics
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
Sweatman Law Firm
09.2017 - 03.2019
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Bolstered communication between departments or staff by promptly disseminating important announcements or information via email or interoffice memos.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Conferred with other office locations to coordinate records and obtain legal documentation.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Diploma
Academy of Learning
Brampton, ON04.2023
High School Diploma -
Bishop Ryan Catholic Secondary School
06.2008
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Data inputting
- Billing and Invoicing
- Punctual and Reliable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Pristine Medical Aesthetics
10.2023 - Current
Receptionist
Sweatman Law Firm
09.2017 - 03.2019
Diploma
Academy of Learning
High School Diploma -
Bishop Ryan Catholic Secondary School
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