Kelly Marlow
Sherwood Park,AB
Summary
A skilled, consistent leader with a focus on collaboration, positive culture and a demonstrated ability to see the big picture. I am a highly adaptable individual with an ability to respond to opportunities and learn quickly and effectively. I bring a keen willingness to learn and the motivation to succeed, both personally and organizationally.
Overview
28
28
years of professional experience
Work History
Director of Health and Wellness
McConachie Gardens
02.2023 - 12.2023
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Director of Care, Site Manager
Benevolence Care Centre
07.2021 - 01.2023
- Monitored, coached and supervised a team of 210 nursing, housekeeping and dietary staff.
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Recruited and developed quality individuals to ensure accountable top quality staff.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, provincial and federal guidelines.
- Evaluated work performance of 150 nursing personnel to determine wage increases and implement discipline.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Facilitated change management activities for all departments with a staff of over 210 individuals.
- Direct day-to-day administrative and operational functions for a 102- bed facility, providing guidance and leadership to employees across all departments.
- Established employee work schedules to properly staff all departments for each shift.
- Exercised appropriate cost control to meet budget restrictions and maximize available funds.
Director, Residential Care
Pilgrim's Hospice Society
02.2020 - 06.2021
- Assisted in all aspects the opening of Edmonton's first free-standing Residential Hospice from the ground up
- Set goals and objectives for the Residential Care Program
- Collaborated with Ministry of Health representatives to seek funding for the Program
- Recruited, hired and trained approximately 35 staff of RN's, LPN's, HCA's, Social Worker and Medical Director, providing direct supervision, mentorship, coaching, ongoing staff development and continuing education
- Led the Care Team in providing the very highest standard of care to residents and families
- Wrote all Policies and Procedures related to the Residential Program to ensure the highest standard of care and best practice
- Made recommendations for changes in funding process and policies based on data and judgement
- Evaluated work performance of up to 30 nursing personnel to determine wage increases and implement discipline.
- Established and monitored infection control and Covid-19 programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Direct day-to-day administrative and operational functions for the 12-bed facility, providing guidance and leadership to over 30 employees
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed policies and procedures for effective pharmacy management.
Care Manager
Sherwood Care
05.2011 - 02.2020
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Collected and aggregated data to identify problems or trends, such as turnaround time
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Direct day-to-day administrative and operational functions for 100-bed facility, providing mentorship, coaching, guidance and leadership to over 80 employees
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures to ensure high quality care and best practice
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
Registered Nurse
Capital Care
09.1995 - 09.2011
Registered Nurse
University of Alberta Hospital
04.1996 - 09.2010
Education
Nursing Diploma -
University of Alberta Hospital
Edmonton12.1992
Skills
- Strong leadership and mentorship
- Relationship building
- Recruiting and Hiring
- Accreditation coordination
- Multidisciplinary Team Collaboration
- Patient Care Coordination
- Schedule creation and maintenance
- Infection Control/Covid-19 protocols
- Quality Improvement
- Inventory ordering and restocking
- Team Building
Timeline
Director of Health and Wellness
McConachie Gardens
02.2023 - 12.2023
Director of Care, Site Manager
Benevolence Care Centre
07.2021 - 01.2023
Director, Residential Care
Pilgrim's Hospice Society
02.2020 - 06.2021
Care Manager
Sherwood Care
05.2011 - 02.2020
Registered Nurse
University of Alberta Hospital
04.1996 - 09.2010
Registered Nurse
Capital Care
09.1995 - 09.2011
Nursing Diploma -
University of Alberta Hospital
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