Kelly Marlow
Sherwood Park,AB
Summary
A skilled, consistent leader with a focus on collaboration, positive culture and a demonstrated ability to see the big picture. I am a highly adaptable individual with an ability to respond to opportunities and learn quickly and effectively. I bring a keen willingness to learn and the motivation to succeed, both personally and organizationally.
Overview
28
28
years of professional experience
Work History
Director of Health and Wellness
McConachie Gardens
Edmonton, AB
02.2023 - 12.2023
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Director of Care, Site Manager
Benevolence Care Centre
Edmonton, AB
07.2021 - 01.2023
- Monitored, coached and supervised a team of 210 nursing, housekeeping and dietary staff.
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Recruited and developed quality individuals to ensure accountable top quality staff.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, provincial and federal guidelines.
- Evaluated work performance of 150 nursing personnel to determine wage increases and implement discipline.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Facilitated change management activities for all departments with a staff of over 210 individuals.
- Direct day-to-day administrative and operational functions for a 102- bed facility, providing guidance and leadership to employees across all departments.
- Established employee work schedules to properly staff all departments for each shift.
- Exercised appropriate cost control to meet budget restrictions and maximize available funds.
Director, Residential Care
Pilgrim's Hospice Society
02.2020 - 06.2021
- Assisted in all aspects the opening of Edmonton's first free-standing Residential Hospice from the ground up
- Set goals and objectives for the Residential Care Program
- Collaborated with Ministry of Health representatives to seek funding for the Program
- Recruited, hired and trained approximately 35 staff of RN's, LPN's, HCA's, Social Worker and Medical Director, providing direct supervision, mentorship, coaching, ongoing staff development and continuing education
- Led the Care Team in providing the very highest standard of care to residents and families
- Wrote all Policies and Procedures related to the Residential Program to ensure the highest standard of care and best practice
- Made recommendations for changes in funding process and policies based on data and judgement
- Evaluated work performance of up to 30 nursing personnel to determine wage increases and implement discipline.
- Established and monitored infection control and Covid-19 programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Direct day-to-day administrative and operational functions for the 12-bed facility, providing guidance and leadership to over 30 employees
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed policies and procedures for effective pharmacy management.
Care Manager
Sherwood Care
05.2011 - 02.2020
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Collected and aggregated data to identify problems or trends, such as turnaround time
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Direct day-to-day administrative and operational functions for 100-bed facility, providing mentorship, coaching, guidance and leadership to over 80 employees
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures to ensure high quality care and best practice
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
Registered Nurse
Capital Care
09.1995 - 09.2011
Registered Nurse
University of Alberta Hospital
04.1996 - 09.2010
Education
Nursing Diploma -
University of Alberta Hospital
Edmonton12.1992
Skills
- Strong leadership and mentorship
- Relationship building
- Recruiting and Hiring
- Accreditation coordination
- Multidisciplinary Team Collaboration
- Patient Care Coordination
- Schedule creation and maintenance
- Infection Control/Covid-19 protocols
- Quality Improvement
- Inventory ordering and restocking
- Team Building
Timeline
Director of Health and Wellness
McConachie Gardens
02.2023 - 12.2023
Director of Care, Site Manager
Benevolence Care Centre
07.2021 - 01.2023
Director, Residential Care
Pilgrim's Hospice Society
02.2020 - 06.2021
Care Manager
Sherwood Care
05.2011 - 02.2020
Registered Nurse
University of Alberta Hospital
04.1996 - 09.2010
Registered Nurse
Capital Care
09.1995 - 09.2011
Nursing Diploma -
University of Alberta Hospital