Kelly Manzi
Guelph
Summary
Hardworking individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Cleaner
Go Flamingo Clean
02.2024 - 10.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
Customer Experience and Account Manager
MTN
01.2023 - 11.2023
- Company Overview: Rwanda
- Answered technical support and customer service calls to provide potential customers with accurate pricing and product information
- Resolved customer issues to maintain customer relations
- Ensured customer confidentiality
- Processed payments and applied credits when necessary
- Rwanda
Receptionist
Epic Hotels and Suites
01.2021 - 01.2022
- Company Overview: Kigali, Rwanda
- Managed difficult customer complaints and solved issues creatively
- Scheduled office meetings and client appointments for a team of 50 professional managers
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
- Collected and distributed messages to team members and managers to support open communication and provide excellent customer service
- Kigali, Rwanda
Cashier
Genetrasco Limited
01.2019 - 01.2021
- Company Overview: Kigali, Rwanda
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at the beginning and end of the shift
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs
- Kigali, Rwanda
Education
Diploma of Transport and Logistics Management -
University of Rwanda
12.2023
High School Diploma -
Cornerstone Leadership Academy
12.2021
Skills
- Customer Interaction
- Microsoft Office
- Email Platforms
- Point of Sale System
- Cash Handling
- Debit and Credit Transactions
- Documentation
- Customer Complaints Management
- Creative Problem Solving
- Professional Image
- Written Communication
- Verbal Communication
- Active Listening
- Organizational Skills
- Multi-tasking
- Telephone Manner
- Attention to Detail
- Willingness to Learn
- Interpersonal Skills
- Reliability
- Dependability
- Punctuality
- Customer service
Languages
English
Full Professional
Swahili
Limited Working
Timeline
Cleaner
Go Flamingo Clean
02.2024 - 10.2024
Customer Experience and Account Manager
MTN
01.2023 - 11.2023
Receptionist
Epic Hotels and Suites
01.2021 - 01.2022
Cashier
Genetrasco Limited
01.2019 - 01.2021
Diploma of Transport and Logistics Management -
University of Rwanda
High School Diploma -
Cornerstone Leadership Academy
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