KELLY MAI
Markham,ON
Summary
Experienced Medical Office Administrator pursuing a career in Health Information Management with a background of Psychology and Neuroscience eager to contribute experience and knowledge in the healthcare industry. Interested in working and interacting with patients files and providing hospitals and organizations with updated information and documenting observations. Fulfilled a certification of Language of Medicine and Health during undergrad.
Overview
3
3
years of professional experience
Work History
Licensing Associate - Student Placement
Ministry of Long Term Care
Toronto, ON
10.2023 - Current
- Assisted in developing strategies for improving customer experience with licensing processes to enhance overall satisfaction and efficiency
- Maintained accurate records of all licenses issued and renewed to enhance regulatory compliance within the Ministry
- Managed the database containing information about all issued licenses to optimize data accessibility, retrieval, and reporting
Medical Assistant/Administrator Assistant
MD Agility
North York , ON
06.2022 - Current
- Educated patients about medications, procedures and physician's instructions to follow up on patients' appointment in a timely manner to reassure and satisfy their medical concerns.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records to ensure patients' confidentiality.
Ophthalmic Medical Technician
Dr. Jed Rabinovitch Ophthalmology Clinic
Scarborough, ON
08.2021 - 01.2022
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data
- Obtained and recorded patient medical history and operated ophthalmic equipment
Education
College Diploma - Health Information Management
George Brown College
Toronto, ON04.2024
BACHELORS OF APPLIED SCIENCE - HUMAN BEHAVIOUR
McMaster University
04.2022
Skills
- Fluent in Cantonese and English
- Currently enrolled with Health Information Management Association (CHIMA)
- Knowledge with Discharge Abstract Database (DAD), National Ambulatory Care Reporting System (NACRS), ICD-10/CCI, and multiple EMR Systems (Accuro, PS suite, OSCAR)
- Knowledge in Medical Terminology, Personal health Information & Privacy Act (PHIPA), and Freedom of Information & Protection of Privacy Act (FIPPA)
- Six years of customer service experience; with over 3 years of experience in the Medical Field
- Demonstrated typing speed of 120 WPM
Timeline
Licensing Associate - Student Placement
Ministry of Long Term Care
10.2023 - Current
Medical Assistant/Administrator Assistant
MD Agility
06.2022 - Current
Ophthalmic Medical Technician
Dr. Jed Rabinovitch Ophthalmology Clinic
08.2021 - 01.2022
College Diploma - Health Information Management
George Brown College
BACHELORS OF APPLIED SCIENCE - HUMAN BEHAVIOUR
McMaster University
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