Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Lechthaler

Nanaimo,BC

Summary

Dynamic professional with a proven track record in inventory management and exceptional customer service. Excelled in staff training and mentoring, significantly enhancing team performance. Demonstrates unparalleled work ethic and integrity, adept at fostering positive customer experiences and efficient inventory control.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier / Pet Section Management

Buckerfields
03.2020 - 09.2024
  • Managed and maintained frozen pet food / freezers / pet food and other pet related products section.
  • Filling out weekly orders and maintaining inventory for pet section.
  • Advising customers about pet food and proper pet care.
  • Trained to sell and help give advice about: farm feed, gardening, bee keeping, pesticides and pest control, wild bird feed, farm fencing and electric fencing.
  • Working in the warehouse to receive orders as they come in, as well as entering new stock into inventory.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisting with store events such as: Mothers Day flow basket making, Santa Pet photos, seed starting seminars etc.
  • Working with reps to learn more about product in order to educate other staff members and customers.
  • Researching and bringing in new products.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Assistant Manager / Night Supervisor

Chuckwagon Market Gas N' Go
06.2018 - 10.2020


  • Oversaw daily cash reconciliations.
  • Monitored cash intake and deposit records.
  • Managed opening duty's such as opening tills, running / cooking breakfast and lunch in the deli.
  • Cleaning up after breakfast and lunch service.
  • Prepping for the next following morning in the deli.
  • Making pizzas.
  • Making Omni and Sysco orders for store inventory.
  • Shelf stock, pricing inventory.
  • Maintaining coolers and produce section.
  • BC Lotto certified.
  • Performing and submitting monthly health and safety checks.
  • Counting and preparing tills for the following shift.
  • Training new staff members.

Kennel Technician / Manager

Michael Lakem Kennel
04.2008 - 11.2017
  • Enhanced animal care by conducting regular health checks and administering necessary medications.
  • Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
  • Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
  • Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
  • Provided excellent customer service when interacting with pet owners, addressing concerns and answering questions about animal care.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Followed pet care instructions for dietary needs and medication regimens.

Education

High School Diploma -

CCSS
Cedar
01-2007

Skills

  • Customer Service
  • Cash Handling
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality
  • Product restocking
  • Product Knowledge
  • Staff Training
  • Inventory Management and Control
  • Product Recommendations
  • Staff Mentoring
  • Honest and Dependable

Certification

  • Food Safety
  • BC Lotto

Timeline

Cashier / Pet Section Management

Buckerfields
03.2020 - 09.2024

Assistant Manager / Night Supervisor

Chuckwagon Market Gas N' Go
06.2018 - 10.2020

Kennel Technician / Manager

Michael Lakem Kennel
04.2008 - 11.2017

High School Diploma -

CCSS

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Kelly Lechthaler