Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Leary

Red Deer

Summary

Veterinary receptionist with over 35 years of experience. Strong foundation in providing exceptional client care in a fast-paced environment. Skilled in managing phone calls, scheduling appointments, and handling administrative tasks efficiently. Dedicated to ensuring smooth front desk operations. Committed to delivering top-notch service and building lasting relationships with clients and colleagues. Reliable and valuable team member in the veterinary industry.

Overview

30
30
years of professional experience

Work History

Office Manager

Kincardine Veterinary Services
04.2022 - 05.2024
  • General office management including updating clinic policies and procedures, compliance, developing employee manual, improving onboarding process and other HR duties
  • Worked with Canadian Animal Blood Bank to establish the first donor clinic in Bruce County
  • Enrolled clinic in Scratchpay
  • Completed the implementation of a new server, computers and Avimark upgrade
  • Ordering all drugs and goods, inventory control
  • ACA and CSR duties as needed

Receptionist, Overnight Emergency Services

Cavan Hills Veterinary Services
05.2021 - 04.2022
  • Triaging patients over the phone for the after hours emergency shift
  • Admitting patients for emergency treatment and surgery, processing the proper consent forms and arranging payments and deposits
  • Processing euthanasia consent forms and assisting clients with access to grief management resources
  • Animal care duties as needed, including animal restraint
  • Proficient in Avimark

Client Services Clerk

University of Guelph
11.2020 - 03.2021
  • Responsible for answering phones including emergency line. Scheduling appointments for various departments including virtual Telehealth appointments.
  • Admitting and discharging patients including relaying arrivals and emergencies to the proper departments in a timely manner
  • Collecting payments and deposits over the phone and also performing closing procedures for cash and point of sale machines.

Client Services

Mississauga Oakville Veterinary Emergency Hospital
12.2018 - 10.2020
  • Receptionist working mainly in the emergency department, although covered some shifts in referral services as well
  • Responsible for triaging walk in emergencies, processing admitting paperwork, updating medical records, all aspects of client care in a stressful environment including assisting in euthanasia and aftercare choices
  • Followed up on required paperwork for referral patients, prepared files, admitting and discharging patients
  • Proficient in Stringsoft

Contact Centre Supervisor

Ontario Veterinary Group
03.2014 - 08.2017
  • Answered incoming calls for 6 AAHA veterinary hospitals, including a designated emergency line, requiring knowledge of hospital staff , procedures and policies for each individual hospital
  • Responsible for booking appointments, triaging emergencies, fielding client concerns, responding to emails and voice mail
  • Outgoing call duties included calling next day appointments including surgery prep, alerting clients of overdue vaccine status, locating patient records and contact with individual OVC clinics as needed.
  • Trained new employees, developed phone scripts, email protocols and contact center specific training manuals
  • Managed employee schedule for 8 contact center employees
  • Proficient in Avimark

Senior Receptionist/Vet Tech Assistant

Countryside Veterinary Hospital
01.1998 - 01.2007
  • Senior Veterinary Receptionist providing support for 7doctor AHAA practice.
  • Responsible for training new employees, managing 6 line switchboard, scheduling appointments including surgeries, admitting and discharging clients, proficiency in Idexx Cornerstone veterinary software and keeping medical records per AHAA guidelines.
  • Implemented streamlined emergency protocol for reception team for both incoming phone calls and walk-in emergencies.
  • Assisted in developing euthanasia appointment protocol
  • Veterinary Technician's Assistant aiding in animal restraint of dogs, cats and exotic pets for various procedures including blood draws, ultrasounds and radiographs. Administered sub-q fluids, drew blood samples, processed and read fecal and direct heartworm samples, prepared vaccines and other injectables and dispensed pharmaceuticals.

Receptionist

University of Florida Veterinary Teaching Hospital,Small Animal Clinic
01.1996 - 01.1998
  • Responsible for admitting patients, record keeping, file preparation and manning 6 line switchboard

Night Attendant

Stone Zoo/Zoo New England
01.1994 - 01.1996
  • Responsible for security and upkeep of zoo grounds including security checks of buildings and live exhibits
  • Prepared and delivered daily diets for various species following zoo dietitian guidelines
  • Supervised overnight public events

Education

Zoo Technology Program

Santa Fe Community College Teaching Zoo
Gainesville, FL
01.1997

Veterinary Assistant

Middlesex Community College
Bedford,MA
01.1995

Skills

  • Customer service
  • Proficient in Avimark
  • Strong organizational abilities
  • Office administration

Timeline

Office Manager

Kincardine Veterinary Services
04.2022 - 05.2024

Receptionist, Overnight Emergency Services

Cavan Hills Veterinary Services
05.2021 - 04.2022

Client Services Clerk

University of Guelph
11.2020 - 03.2021

Client Services

Mississauga Oakville Veterinary Emergency Hospital
12.2018 - 10.2020

Contact Centre Supervisor

Ontario Veterinary Group
03.2014 - 08.2017

Senior Receptionist/Vet Tech Assistant

Countryside Veterinary Hospital
01.1998 - 01.2007

Receptionist

University of Florida Veterinary Teaching Hospital,Small Animal Clinic
01.1996 - 01.1998

Night Attendant

Stone Zoo/Zoo New England
01.1994 - 01.1996

Zoo Technology Program

Santa Fe Community College Teaching Zoo

Veterinary Assistant

Middlesex Community College

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Kelly Leary