Kelly Layes

Antigonish,Nova Scotia

Summary

Dedicated professional with a strong background in serving, supervising, kitchen management and customer engagement. Proven ability to maintain high standards of service and accuracy in fast-paced environments.

Overview

years of professional experience

Work History

Server / Kitchen Manager

Pizza Delight Antigonish

Antigonish, Nova Scotia

07.2015 - 01.2024

Provided excellent customer service in fast-paced dining environment.
Processed customer orders with accuracy and efficiency to enhance dining experience.
Hired, trained and mentored staff to meet high quality standards
Managed inventory of supplies to maintain optimal stock levels and support operations.
Operated POS terminals to input orders, split bills, and calculate totals.
Handled cash transactions and processed payments securely.
Ensured cleanliness of dining room, kitchen area and service stations to uphold health standards.

Server

Snowqueen Restaurant

Antigonish, Nova Scotia

06.2010 - 07.2017

Welcomed customers at the entrance with a friendly demeanor., answered questions, and recommended specials to increase profits.
Provided exceptional service to over 100 daily customers, enhancing their dining experience.
Delivered food orders promptly and courteously.
Processed customer orders accurately using point-of-sale systems.
Handled money transactions accurately while following company procedures for handling cash payments.
Collaborated with kitchen staff to streamline food preparation and delivery processes.
Trained new servers on restaurant policies and service standards.
Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

High School Diploma -

Dr. John Hugh Gillis Regional High School

Antigonish

06-2011

Skills

Order processing
POS system operation
Order accuracy
Inventory management

Cash handling
Team leadership
Customer engagement

Timeline