Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kelly Lapointe

Fort McMurray,AB

Summary

Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Educational Assistant

FMCSD
02.2022 - Current
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.

Bank Teller

Scotiabank
09.2006 - 11.2011
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Server

Swiss Chalet
03.2004 - 11.2006
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Certificate - Educational Assistant

Keyano College
Fort McMurray, AB
06-2022

Skills

  • Hospitality service expertise
  • Guest engagement
  • Strong work ethic
  • Exceptional customer service
  • Cleanliness standards

Languages

French
Native or Bilingual

Certification

Proserve Liquor Staff Training

Non-violent Crisis Intervention

Timeline

Educational Assistant

FMCSD
02.2022 - Current

Bank Teller

Scotiabank
09.2006 - 11.2011

Server

Swiss Chalet
03.2004 - 11.2006

Certificate - Educational Assistant

Keyano College

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Kelly Lapointe