Kelly Lambros
Ottawa,ON
Summary
Dynamic Customer Services Professional with 25+ years of experience, excelling in customer satisfaction and team collaboration.
Leveraging strong interpersonal skills and effective problem resolution, I foster positive client relationships and enhance operational efficiency, contributing to a supportive and productive work environment. Committed to enriching the customer experience through exceptional service.
Hardworking and passionate job seeker with strong organizational skills, eager to secure a position in Animal Welfare. Ready to help the team achieve company goals.
Overview
2026
2026
years of professional experience
Work History
Hospitality Services Professional
Giovanni's
Ottawa, ON
2002 - Current
- Cultivated strong relationships through respectful interactions and a commitment to providing assistance as needed.
- Supported operational efficiency and productivity through seamless teamwork and communication.
- Provided essential support by covering flexible hours, including nights, weekends, and holidays.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Cultivated strong client relationships, resulting in elevated satisfaction levels through exceptional service delivery. Championed team collaboration initiatives that enhanced communication and support. Promoted a collaborative atmosphere that encouraged client engagement and teamwork.
- Developed and strengthened positive relationships with colleagues to promote a supportive work environment.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Server/Bartender
Hy's Steakhouse
Ottawa, ON
2001 - 2003
- Executed exceptional customer service strategies in a high-pressure dining environment.
- Facilitated collaboration with kitchen staff to optimize food preparation and delivery timelines.
- Mentored junior staff in best practices for upselling and guest engagement.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Supervisor
Empire Grill
Ottawa, ON
2009 - 2016
- Oversaw daily operations to guarantee efficient service delivery and compliance with quality standards.
- Guided staff through comprehensive training on operational protocols and best practices in customer service to ensure high-quality service delivery.
- Optimized workflow processes to elevate team productivity and service efficiency.
Skills
- Positive interpersonal and communication skills; recognized for my ability to create open dialogue and solicit feedback
- Customer First approach; focused commitment to enrich customer experience
- Effective team collaboration and problem resolution
- Time management
- Dependable and responsible
Timeline
Hospitality Services Professional
Giovanni's
2002 - Current
Server/Bartender
Hy's Steakhouse
2001 - 2003
Supervisor
Empire Grill
2009 - 2016