Kelly LaCrosse
San Francisco
Summary
Dynamic barista with a proven track record at Starbucks, excelling in customer service and team collaboration. Adept at multitasking and inventory control, I consistently delivered exceptional beverage experiences while training new staff. Committed to maintaining high standards of sanitation and fostering positive customer relationships, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dogsitting
Multiple families in the San Francisco Bay Area
Burlingame
05.2023 - Current
- Managed pet care for various animals, including feeding, walking, and administering medications as required.
- Ensured safety of pets during outdoor activities, preventing accidents or escapes.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Handled emergency situations calmly, taking necessary actions as per owner instructions or best practices.
- Developed strong relationships with pet owners through consistent communication about their beloved companions.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Applied ointments and other medication to treat eyes, skin and other body parts.
- Took responsibility for the collection and safekeeping of mail and packages, preventing theft and weather damage.
- Secured property upon departure by locking all windows and doors per homeowners' instructions.
- Followed detailed instructions given by homeowner regarding how to take care of their home.
Barista
Prime Time Athletics
Burlingame
06.2024 - 09.2025
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Received and accurately processed customer payments.
- Managed cash register and processed transactions with accuracy and integrity.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Stocked shelves with ingredients needed to make coffee drinks.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new team members in applicable job duties and practices.
Barista
Starbucks
Crystal Springs
05.2021 - 08.2022
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Stocked shelves with ingredients needed to make coffee drinks.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Maintained calm demeanor during high-volume periods and special events.
- Managed cash register and processed transactions with accuracy and integrity.
- Adhered to health department regulations concerning sanitation standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Completed day-to-day duties accurately and efficiently.
Event Assistant (seasonal)
Allegra Events and Entertainment
Burlingame
05.2022 - Current
- Provided customer service assistance before, during, and after events.
- Registered guests at the front desk.
- Managed carnival games.
- Catering
- Assisted in the transportation of guests, specifically elderly and disabled guests.
- Greeted guests in a friendly and professional manner.
- Assisted customers with locating services, and providing information.
Ice Cream Server
Woodside Elementary School
Woodside
08.2017 - 07.2018
- Operated cash register to collect payments from customers.
- Managed inventory of ice cream, toppings, and serving supplies, restocking as necessary.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured that all health regulations were followed during food preparation and storage processes.
Camp Counselor (seasonal)
Woodside Elementary School
Woodside
05.2016 - 05.2018
- Created and maintained an organized and clean camp environment, ensuring the safety of all campers.
- Communicated effectively with campers, parents, and staff to ensure a successful summer camp experience.
- Organized and led a variety of camp activities, including sports, arts and crafts, and musical activities.
- Developed and implemented daily schedules that provided structure and balance for campers.
- Developed and implemented a behavior management system that improved camper engagement and participation.
- Incorporated educational activities into camp programming, allowing campers to practice and improve academic skills.
- Managed large groups of children with no additional assistance.
Education
Bachelor of Arts - Environmental Studies
University of San Francisco
San Francisco, CA05-2026
Bachelor of Arts - Environmental Studies
Fordham University
The Bronx, NYSkills
- Customer service
- Team collaboration
- Problem-solving abilities
- Positive and professional
- Environmental policy
- Inventory control
- Multitasking and organization
- Safe food handling practices
Accomplishments
- Employee of the Quarter (Starbucks)
Certification
- Food Handler's Certification
Affiliations
- Volunteering
- Student duties
Timeline
Barista
Prime Time Athletics
06.2024 - 09.2025
Dogsitting
Multiple families in the San Francisco Bay Area
05.2023 - Current
Event Assistant (seasonal)
Allegra Events and Entertainment
05.2022 - Current
Barista
Starbucks
05.2021 - 08.2022
Ice Cream Server
Woodside Elementary School
08.2017 - 07.2018
Camp Counselor (seasonal)
Woodside Elementary School
05.2016 - 05.2018
Bachelor of Arts - Environmental Studies
University of San Francisco
Bachelor of Arts - Environmental Studies
Fordham University
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