Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kelly Kratz

Tahoe City,CA

Summary

I am excited to participate in Snowfest 2025! I have been enjoying this event throughout my entire life and look forward to raising money for my non-profit and giving back to my community.

Overview

2
2
years of professional experience

Work History

Hostess

Sunnyside Restaurant And Lodge
06.2023 - 12.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.

Barista

Tahoe House Bakery
06.2024 - 09.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

No Degree -

Incline High School
Incline Village, NV
06.2025

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Interactive communication skills
  • Greeting guests
  • Hospitality service expertise

Additional Information

I have enjoyed challenging myself in competitive soccer and dance for most of my life. I know that I will have the discipline that these sports have given me throughout my life.

Timeline

Barista

Tahoe House Bakery
06.2024 - 09.2024

Hostess

Sunnyside Restaurant And Lodge
06.2023 - 12.2024

No Degree -

Incline High School

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Kelly Kratz