Kelly Kocinski
SoftMoc
TORONTO,ON
2
Languages
9
years of professional experience
Dynamic retail leader known for exceptional customer service and effective communication skills. Experience includes cash management, using POS systems and conflict resolution, contributing to enhanced customer loyalty and improved sales outcomes.
Work History
Assistant Manager
7 Years- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Handled inventory management tasks, including stock replenishment and organization.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Sales Associate
1 Year 6 Months- Educated customers on product features and benefits, improving customer satisfaction rates.
- Assisted customers with product selection, enhancing overall shopping experience.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Participated in training sessions to develop product knowledge and sales techniques.
- Maintained lasting relationships with customers by reaching out to them regularly, informing them about upcoming sales and new products.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
11 Months- Collaborated with team members to achieve monthly sales targets through effective communication.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained product displays to ensure a visually appealing store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Restaurant Hostess
6 Months- Greeted and seated guests, ensuring pleasant first impressions and smooth entry experience.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Provided exceptional customer service by addressing guest inquiries and needs promptly.
- Collaborated with kitchen and serving staff to coordinate timely service delivery.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest comfort.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma
- Completed College-level Coursework: Psychology Duel Credit Program, Humber College.
Skills
Point of sale operation
Cash management
Cash management
Decision-making
Problem-solving skills
Inventory management
Interpersonal skills
Excellent people skills
Customer engagement
Shipment processing
Languages
English
Native or Bilingual
Polish
Professional Working
Timeline
Sales Associate
Nordstrom
11.2021 - 05.2023Read More
Assistant Manager
SoftMoc
08.2019 - CurrentRead More
Sales Associate
Walking On A Cloud
10.2018 - 09.2019Read More
Restaurant Hostess
Lucky Clover
07.2017 - 01.2018Read More
Humberside Collegiate Institute
High School Diploma
Read More