Kelly Kamenyero
Ottawa,ON
Summary
- Gifted Interpreter with aptitude for conveying emotion, style and content Kirundi and Kinyarwanda speakers. Bringing in-depth knowledge of cultural context.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
- Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Interpreter
Ottawa Language Access
08.2023 - Current
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted conversations between foreign language-speaking clients and others.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Customer Service Representative
FSN Canada
05.2023 - 07.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
- Checked elector identification and eligibility and marked elector numbers in register.
Customer Service Representative
Bill Gosling Outsourcing
06.2022 - 05.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Worked with executive management teams to align customer service department
policies and systems with company objectives. - Developed and implemented procedures pertinent to the successful and efficient
operation of the sales and customer service department. - Addressed inquiries, resolved customer issues and managed customer relations.
- Met and exceeded productivity targets by handling every interaction with top-notch
customer service. - Consulted with customers regarding needs and addressed concerns.
- Explained benefits, features and recommendations to maximize client retention
- Delivered prompt service to prioritize customer needs.
Customer Sales Representative
Bradford Exchange
11.2021 - 04.2022
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Stayed current on the promotion offers during regular service connections.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted customers with making payments or establishing payment plans
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Provided outstanding service to new and long-standing customers on new purchases, returns
Bilingual Call Center Agent
ManpowerGroup
03.2021 - 06.2021
- Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
- Schedule appointments for clients
- Making sure to maintain outstanding communication with the clients
- Provided a constant and improving environment for expected requirements towards team members
- Completed scheduled audits with an efficient and accurate approach
- Maintained accurate and current customer account data with manual forms processing
and digital information updates. - Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Associate
Amazon YOW1
08.2020 - 02.2021
- Applied proper safety procedures in warehouse, stockroom, and store and immediately
informed management of safety concerns. - Reviewed order slips, picked products and staged merchandize to be shipped.
- Used scanners to quickly locate and track items in warehouse.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Call Center Representative
Franchise Owner Hamilton LTD
12.2019 - 07.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Boosted customer service satisfaction ratings through consistent quality control..
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Recommended products to customers and suggested other options if the preferred product was unavailable
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Evaluated customer information to explore issues, develop potential solutions and
maintain high-quality service
Education
No Degree - Business Administration
University of Mbarara
Mbarara, UgandaCertificate - Core Community Interpreter
Ottawa Language Access
05.2023
High School Diploma -
Eden High School
UGANDA08.2018
Skills
- Accurate Translation
- Client Support
- Ethical Codes Adherence
- Cross-cultural communicatioN
- Fluent Bilingualism
- Confidential Information Protection
- Product and service knowledge
- Promotional support
- MS Office
- Microsoft Outlook
- Call Center Operations
- Following scripts
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Interpreter
Ottawa Language Access
08.2023 - Current
Customer Service Representative
FSN Canada
05.2023 - 07.2023
Customer Service Representative
Bill Gosling Outsourcing
06.2022 - 05.2023
Customer Sales Representative
Bradford Exchange
11.2021 - 04.2022
Bilingual Call Center Agent
ManpowerGroup
03.2021 - 06.2021
Associate
Amazon YOW1
08.2020 - 02.2021
Call Center Representative
Franchise Owner Hamilton LTD
12.2019 - 07.2020
No Degree - Business Administration
University of Mbarara
Certificate - Core Community Interpreter
Ottawa Language Access
High School Diploma -
Eden High School
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