Kelly Johnson
Sacramento
Overview
2026
2026
years of professional experience
Work History
Night Auditor
Geweke Hospitality
Sacramento, CA
2021 - Current
- Managed nightly financial reconciliations, ensuring accuracy in cash handling and reporting.
- Oversaw front desk operations during night shifts, delivering exceptional customer service to guests.
- Conducted audits of room inventory and billing discrepancies to maintain operational integrity.
- Implemented process improvements for night audit procedures, enhancing efficiency in nightly workflows
- Set up kitchen for take and go breakfast
- Trained and mentored junior staff on auditing practices and front desk operations for optimal performance.
- Collaborated with management to resolve guest complaints swiftly, enhancing overall satisfaction ratings.
- Developed comprehensive nightly reports detailing occupancy rates, revenue trends, and operational issues.
- Ensured compliance with hotel policies and regulatory standards during overnight operations for risk mitigation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
Production Manager
Mary anns baking company
Sacramento, CA
08.2018 - Current
- Overseeing production, inventory, quality control, scheduling and breaks, managing 40 employees for donut line.
Store Manager
UPS SCS Brokerage
Sacramento, CA
10.2018 - 11.2020
- Started as a temp and working 4 to 6 hours a day doing shipping and receiving for about 3 months and was then promoted to store supervisor a that time i was then responsible for cycle counts, shipping and receiving stocking, opening and closing of building and other custodial duty's
Driver
Ex transportation
Sacramento, CA
12.2016 - 08.2018
- Transporting patients to and from medical appointments
Telemarketer
AFSCME Local
Sacramento, CA
09.2016 - 10.2016
- Calling voters reading scripts and entering answers into the computers
Packer/Shipper
Mary anns bakeing company
Sacramento, CA
08.2016 - 10.2016
- Packing and shipping of pastry
Consessions
Delaware North sport's services
San Diego, CA
08.2015 - 05.2016
- Ringing up customers, stocking shelves and cleaning work area
Receptionist/Administrative Assistant
West Care
San Diego, CA
11.2014 - 05.2016
- Answering calls, filling, faxing for a company for abused an Sundance abuse women
Lead Cook/Supervisor
Central california instatution for women
Madera, CA
11.2004 - 01.2010
- Supervised a group of 20 in a diet kitchen for hiatus patients. Cooking, cleaning, inventory, shifts and menues for the week
Inhome support service provider
Inhome support services
Sacramento, CA
05.2008 - 02.2009
- Baiting, cooking, transportation and other custodial duties to care for special needs man
Domestic Engineer
Sacramento, CA
01.2007 - 01.2008
- Money management, inventory, childcare, transportation, multi tasking, organisation skills, time management, flexibility and adaptability, talking constructive criticism well and problem solving.
Management door to door sales
Chapel sales inc
Collingwood, NJ
05.2004 - 01.2006
- Traveling door to door sales of books magazines and learning systems
Call Center Representative
Kay Design Studio, Inc.
Sacramento, CA
03.2004 - 04.2005
- Outbound calls for a home improvements company
Telemarketer
Wise energy solutions
Roseville, CA
01.2004 - 02.2005
- Outbound and inbound calls for a home improvement company, confirming, canceling and setting appointments.
CSR
Taco Bell
Sacramento, CA
02.2002 - 07.2003
- Cashier, maintaining cleanliness of the store at all times.
CSR
Pizza Hut
Sacramento, CA
01.2000 - 02.2002
- Prepping store of doe for the day, placing and filling orders and stocking shelves for the day.
Education
High school or equivalent - undefined
Sacramento high school
Skills
- Microsoft and excel (Less than 1 year)
- Production Management
- Telemarketing
- Cold Calling
- Door-to-Door Experience
- Time management skills
- Problem Solving Skills
- Management
- Store Management Experience
- Quality Control
- Sales
- Supervising experience
Assessments
- Management & leadership skills: Planning & execution — Completed
- December 2020
- Planning and managing resources to accomplish organizational goals
- Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a verry motivated, hard working, punctual person. I love to learn new things and learn on a fast paist and retain information quickly. I know that no matter the task I will get it done. I pride myself in being professional in all situations and I stay calm when slaving problems. I am the best person for the job.
Timeline
Store Manager
UPS SCS Brokerage
10.2018 - 11.2020
Production Manager
Mary anns baking company
08.2018 - Current
Driver
Ex transportation
12.2016 - 08.2018
Telemarketer
AFSCME Local
09.2016 - 10.2016
Packer/Shipper
Mary anns bakeing company
08.2016 - 10.2016
Consessions
Delaware North sport's services
08.2015 - 05.2016
Receptionist/Administrative Assistant
West Care
11.2014 - 05.2016
Inhome support service provider
Inhome support services
05.2008 - 02.2009
Domestic Engineer
01.2007 - 01.2008
Lead Cook/Supervisor
Central california instatution for women
11.2004 - 01.2010
Management door to door sales
Chapel sales inc
05.2004 - 01.2006
Call Center Representative
Kay Design Studio, Inc.
03.2004 - 04.2005
Telemarketer
Wise energy solutions
01.2004 - 02.2005
CSR
Taco Bell
02.2002 - 07.2003
CSR
Pizza Hut
01.2000 - 02.2002
High school or equivalent - undefined
Sacramento high school
Night Auditor
Geweke Hospitality
2021 - Current