Kelly Johnson
Sacramento
Overview
2026
2026
years of professional experience
Work History
Night Auditor
Geweke Hospitality
2021 - Current
- Managed nightly financial reconciliations, ensuring accuracy in cash handling and reporting.
- Oversaw front desk operations during night shifts, delivering exceptional customer service to guests.
- Conducted audits of room inventory and billing discrepancies to maintain operational integrity.
- Implemented process improvements for night audit procedures, enhancing efficiency in nightly workflows
- Set up kitchen for take and go breakfast
- Trained and mentored junior staff on auditing practices and front desk operations for optimal performance.
- Collaborated with management to resolve guest complaints swiftly, enhancing overall satisfaction ratings.
- Developed comprehensive nightly reports detailing occupancy rates, revenue trends, and operational issues.
- Ensured compliance with hotel policies and regulatory standards during overnight operations for risk mitigation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
Production Manager
Mary anns baking company
08.2018 - Current
- Overseeing production, inventory, quality control, scheduling and breaks, managing 40 employees for donut line.
Store Manager
UPS SCS Brokerage
10.2018 - 11.2020
- Started as a temp and working 4 to 6 hours a day doing shipping and receiving for about 3 months and was then promoted to store supervisor a that time i was then responsible for cycle counts, shipping and receiving stocking, opening and closing of building and other custodial duty's
Driver
Ex transportation
12.2016 - 08.2018
- Transporting patients to and from medical appointments
Telemarketer
AFSCME Local
09.2016 - 10.2016
- Calling voters reading scripts and entering answers into the computers
Packer/Shipper
Mary anns bakeing company
08.2016 - 10.2016
- Packing and shipping of pastry
Consessions
Delaware North sport's services
08.2015 - 05.2016
- Ringing up customers, stocking shelves and cleaning work area
Receptionist/Administrative Assistant
West Care
11.2014 - 05.2016
- Answering calls, filling, faxing for a company for abused an Sundance abuse women
Lead Cook/Supervisor
Central california instatution for women
11.2004 - 01.2010
- Supervised a group of 20 in a diet kitchen for hiatus patients. Cooking, cleaning, inventory, shifts and menues for the week
Inhome support service provider
Inhome support services
05.2008 - 02.2009
- Baiting, cooking, transportation and other custodial duties to care for special needs man
Domestic Engineer
01.2007 - 01.2008
- Money management, inventory, childcare, transportation, multi tasking, organisation skills, time management, flexibility and adaptability, talking constructive criticism well and problem solving.
Management door to door sales
Chapel sales inc
05.2004 - 01.2006
- Traveling door to door sales of books magazines and learning systems
Call Center Representative
Kay Design Studio, Inc.
03.2004 - 04.2005
- Outbound calls for a home improvements company
Telemarketer
Wise energy solutions
01.2004 - 02.2005
- Outbound and inbound calls for a home improvement company, confirming, canceling and setting appointments.
CSR
Taco Bell
02.2002 - 07.2003
- Cashier, maintaining cleanliness of the store at all times.
CSR
Pizza Hut
01.2000 - 02.2002
- Prepping store of doe for the day, placing and filling orders and stocking shelves for the day.
Education
High school or equivalent - undefined
Sacramento high school
Skills
- Microsoft and excel (Less than 1 year)
- Production Management
- Telemarketing
- Cold Calling
- Door-to-Door Experience
- Time management skills
- Problem Solving Skills
- Management
- Store Management Experience
- Quality Control
- Sales
- Supervising experience
Assessments
- Management & leadership skills: Planning & execution — Completed
- December 2020
- Planning and managing resources to accomplish organizational goals
- Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a verry motivated, hard working, punctual person. I love to learn new things and learn on a fast paist and retain information quickly. I know that no matter the task I will get it done. I pride myself in being professional in all situations and I stay calm when slaving problems. I am the best person for the job.
Timeline
Store Manager
UPS SCS Brokerage
10.2018 - 11.2020
Production Manager
Mary anns baking company
08.2018 - Current
Driver
Ex transportation
12.2016 - 08.2018
Telemarketer
AFSCME Local
09.2016 - 10.2016
Packer/Shipper
Mary anns bakeing company
08.2016 - 10.2016
Consessions
Delaware North sport's services
08.2015 - 05.2016
Receptionist/Administrative Assistant
West Care
11.2014 - 05.2016
Inhome support service provider
Inhome support services
05.2008 - 02.2009
Domestic Engineer
01.2007 - 01.2008
Lead Cook/Supervisor
Central california instatution for women
11.2004 - 01.2010
Management door to door sales
Chapel sales inc
05.2004 - 01.2006
Call Center Representative
Kay Design Studio, Inc.
03.2004 - 04.2005
Telemarketer
Wise energy solutions
01.2004 - 02.2005
CSR
Taco Bell
02.2002 - 07.2003
CSR
Pizza Hut
01.2000 - 02.2002
High school or equivalent - undefined
Sacramento high school
Night Auditor
Geweke Hospitality
2021 - Current