Kelly Irving
STITTSVILLE,ON
Summary
Proven Administrative Officer with a robust background in office management and customer service, notably at Royal Lepage Team Realty. Excelled in enhancing office productivity and maintaining meticulous records. Demonstrated exceptional verbal communication and scheduling skills, achieving streamlined operations and superior client relations.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Royal Lepage Team Realty
01.2000 - 04.2003
- Maintained MLS listings, payments to Realtors, and computer systems.
- Took phone calls from both clients and agents. Maintained and managed files. Booked appointments for viewings and new listings.
- Updated photos, listings, agent information, home preview reports and newspaper advertisements.
- Enhanced overall office productivity through effective self-management and coordination of daily tasks.
Claims and Underwriting Adjuster
Royal SunAlliance Insurance
07.1993 - 01.1999
- In Claims, Managed and Maintained claims in the Manitoba region during hail storm. Kept in constant contact with Adjusters, Clients and Managers. Consistently demonstrated professionalism, empathy, and effective communication skills.
- Took claims over the phone from the local and long distance regions. Managed the Adjusters and their daily locations.
- In Underwriting, Maintained Camp policies by ensuring their continued coverage each year. Assisted Senior Underwriters with extra needs. Contacted clients as needed.
Education
Diploma - Travel And Tourism
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.1993
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Human Resources Support
- Travel Arrangements
- Equipment Repair
- Administrative Support
- Office Administration
- Customer Service
- Customer and client relations
- Verbal Communication
- Scheduling appointments
Languages
English
Native or Bilingual
French
Elementary
Administrator, Military Family Group
Co-Administrator for a local Military Facebook site, dedicated to helping new and existing families in the area. Currently supporting over 1.2K Spouses and their family.
Additional Information
Singer and original member within the Canadian Military Wives Choir, Ottawa Chapter.
Timeline
Administrative Officer
Royal Lepage Team Realty
01.2000 - 04.2003
Claims and Underwriting Adjuster
Royal SunAlliance Insurance
07.1993 - 01.1999
Diploma - Travel And Tourism
Sheridan College Institute of Technology And Advanced Learning
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