Kelly Hynes
St. John's,NL
Summary
Accomplished Information Systems Consultant with a proven track record at the Government of Newfoundland & Labrador, enhancing corporate operations and fostering effective relationships. Expert in vendor contract negotiation and strategic policy development, I have significantly contributed to modernizing IT assets and improving service delivery metrics. Skilled in both corporate oversight and executive support, my approach has consistently driven results and quality improvement.
Overview
28
28
years of professional experience
Work History
Information Systems Consultant
Government of Newfoundland & Labrador
St. John's, Canada
01.2018 - Current
- Worked closely with OCIO senior management to prepare multiple Treasury Board and Cabinet submissions including Approval for Reorganization, 2023-24 Annual Report on OCIO’s Business Plan, Technology Investment Plan, Modernizing Government's IT Assets and OCIO’s Strategic Plan
- Reported on initiatives and service delivery targets and metrics in the development of OCIO’s Accountability Framework, E-work Assessment and Pre-Budget Accountability submissions
- Assisted the Director of Corporate Services in daily corporate operations including financial management, budgeting, public accounts, office administration and facilities management
- Advised OCIO staff on standardized processes in IT procurement activities, including Requests for Proposals and Requests for Information in compliance with the Public Procurement Act
- Developed Requests for Proposals (RFPs) and Requests for Information for the procurement of IT services and solutions for Government and led intergovernmental RFP evaluation committee teams through the entire RFP lifecycle
- Collaborated with departments, PPA, external stakeholders, and OCIO's solicitor to lead the negotiation, acquisition and renewal of OCIO IT service contracts
- Developed, evaluated, and redesigned policies, processes, and programs to enhance quality improvement
- Collaborated with educational institutions and OCIO managers to arrange student work-term placements
- Coordinated resources and developed an action plan to implement the Auditor General's recommendations for legislative and policy compliance
Operations Analyst
Government of Newfoundland & Labrador
St. John's, Canada
01.2008 - 01.2018
- Consulted with clients from various government agencies on IT hardware and software requirements
- Delivered technical consultation to government departments on network and security policies
- Managed vendor relationships to ensure effective handling of procurement and warranty matters
- Monitored OCIO's hardware/software, and post-warranty maintenance budget
- Collaborated with Planning and Service Delivery Committees from various departments to maintain Level 2 budgets
- Supervised the team to meet service delivery metrics established by Service Level Agreements, and Operational Level Agreements
- Collaborate with the Standing Offer Agreement Committee in preparing and approving Standing Offer Agreements for IT hardware and software
- Liaised with the Information Management division for implementing government-wide IT/IM policies and practices
- Enforced and implemented IT policies and standards
- Monitored service delivery metrics using HP Service Manager 7 to ensure efficient resource allocation
- Delivered senior-level guidance and mentorship to Computer Support Specialists in Operations Branch
- Served as Team Lead for Desktop Imaging Team
- Supervised work-term students and coordinate with educational institution for feedback
- Served as Employee Representative for the OCIO Occupational Health and Safety Committee
Computer Support Specialist
Government of Newfoundland & Labrador
St. John's, Canada
01.2006 - 01.2008
- Utilized HP OVSD to manage support requests, track status, and document solutions
- Collaborated with end users to troubleshoot hardware and software issues
- Installed, configured, and maintained computer systems and peripherals
- Conducted inventory management of IT assets through LANDesk
- Installed computers and peripherals, and provided support in remote offices
- Managed round-the-clock operations to guarantee optimal service performance
- Served as the primary contact at the former Service Desk for the Department of Justice
- Compiled weekly reports on Justice Service Desk performance
- Documented history of incidents and escalation of network and application problems
IT Analyst
The Cahill Group
St. John's, Canada
01.2001 - 01.2006
- Managed the startup of IT and telecommunications systems for Voisey's Bay, Bull Arm Fabrication, and Sable Oil-Nova Scotia site offices, including system analysis, equipment sourcing, budgeting, purchasing, installation, documentation, training, and support
- Provided IT expertise to prepare proposals for Engineering and Construction Request for Proposals
- Implemented company-wide IT procedures for quality assurance adherence to ISO norms
- Overseen corporate information management processes: system design, development of disaster recovery plans, data backup, data archival, and implementation of an electronic faxing system
- Worked with the IT team to resolve hardware and software issues for 120 employees across Atlantic Canada
- Evaluated organizational training needs, and formulate a training budget for implementation
- Designed databases for time control, inventory management, and security protocols
- Mentored work-term students, developed work plans, liaised with educational institutions, and provided evaluation reports during the work term
- Designed and managed multiple external and internal web platforms for the company
- Served as an Employee Representative for the Corporate Occupational Health and Safety Committee
IT Support Specialist
Beothuk Data Systems
St. John's, Canada
01.1999 - 01.2001
- Trained clients including Government of Newfoundland & Labrador and Newfoundland Power on Corel and Microsoft applications
- Designed and presented a customized curriculum based on client needs
- Delivered programming and software application training to corporate employees
- Prepared RFPs for application development and training delivery
- Diagnosed and resolved a variety of software and hardware problems for end-users
- Provided technical support for the local area network
- Evaluated and recommended the purchase of new hardware and software as required
- Revamped company website to reflect new branding
Teacher - High School
Vista School Board
Clarenville, Canada
01.1997 - 01.1998
- Managed classroom and established relationships with students
- Taught curriculum outcomes and adapted content to meet diverse student needs
- Collaborated on issues including curriculum planning, evaluation policy, and teaching hearing-impaired students
- Created and administered curriculum evaluations to assess student progress
Education
Applied Information Technology Diploma -
ITI
NS01.1999
Bachelor of Secondary Education -
Memorial University
NL01.1997
Bachelor of Arts - Political Science and Folklore
Memorial University
NL01.1996
Criminology Certificate -
Memorial University
NL01.1996
Skills
- Corporate Operations Oversight
- Effective Relationship Building
- Vendor Contract Negotiation
- Strategic Assessment
- Policy Development
- Senior Executive Support
References
Available upon request
Professional Development
- Centre for Learning Development, Government of Newfoundland and Labrador
- Delegation of Financial Authority
- Chart of Accounts
- An Introduction to Public Sector Accounting and Reporting
- Budget Preparation and Monitoring
- Internal Controls
- OH&S Committee Training
- Writing Clearly - Using Plain Language
- Fraud Prevention and Detection
- Writing Briefing Notes
- Consultant's Guidelines
- Requirements for Organizational Service Excellence
- Effective Service Delivery Managers
- Respectful Service Delivery
- New Methods of Service Delivery: Digital Delivery
- Outside-in Service: Listening to the Client
- Student Onboarding
- Seven Habits of Highly Effective People
- Fundamentals of Customer Service
- Negotiations and Contract Management Strategies, Debby Shapero Propp
- IT Procurement and Related Contracting, Debby Shapero Propp
- Ergonomics – Musculoskeletal Injuries, Workplace NL
- Problem Solving, Labour Relations Agency, GNL
- Operations Incident Response Protocols, OCIO, GNL
- Microsoft Active Directory, College of the North Atlantic
- Certification in ITIL Foundations, Nexient Training Centre
- WHSCC Safety Representative Training, Workplace NL
Activities
- Parent Representative, PWC School Council, 2022-Present
- Coach/Team Manager, Girls Volleyball, PWC, 2018-Present
- Chairperson, Leary's Brook School Council, 2018-2021
- Coach, Cross Country Running, Leary's Brook Junior High, 2018-2020
- Coordinator, Kids Eat Smart Breakfast, Larkhall Academy, 2017-2021
- Director, Confederation Building Daycare Cooperative, 2009-2015
- Chair, Corporate Social Committee, The Cahill Group, 2003-2005
- Volunteer, CIBC Run for the Cure, Canadian Breast Cancer Foundation, 2003-2012
Timeline
Information Systems Consultant
Government of Newfoundland & Labrador
01.2018 - Current
Operations Analyst
Government of Newfoundland & Labrador
01.2008 - 01.2018
Computer Support Specialist
Government of Newfoundland & Labrador
01.2006 - 01.2008
IT Analyst
The Cahill Group
01.2001 - 01.2006
IT Support Specialist
Beothuk Data Systems
01.1999 - 01.2001
Teacher - High School
Vista School Board
01.1997 - 01.1998
Applied Information Technology Diploma -
ITI
Bachelor of Secondary Education -
Memorial University
Bachelor of Arts - Political Science and Folklore
Memorial University
Criminology Certificate -
Memorial University
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