Kelly Huang
Markham,ON
Summary
Customer service professional with2 years of experience in enhancing satisfaction through efficient issue resolution and innovative problem-solving strategies. Skilled in time management and problem-solving, with a proven track record of managing high-volume interactions and implementing communication improvements. Aspiring to transition into a translator role, leveraging strengths in collaboration and communication to deliver exceptional service.
Overview
2
2
years of professional experience
Work History
customer service
Spice and Aroma
02.2022 - 01.2024
- Assisted customers with inquiries, resolving issues efficiently to enhance satisfaction
- Managed high-volume customer interactions, achieving a notable increase in positive feedback
- Implemented effective communication strategies, improving team collaboration and service delivery
- Streamlined customer service processes, reducing resolution time and boosting satisfaction rates
- Implemented innovative solutions for complex issues
Education
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York
Skills
- Problem Solving
- Good at communication
Languages
English
Professional Working
Cantonese
Full Professional
Chinese
Full Professional
Hobbies and Interests
Drawing, designing, and liking to communicate with people
Timeline
customer service
Spice and Aroma
02.2022 - 01.2024
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York
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