Kelly Hong
Burnaby
Summary
Proven track record of enhancing customer satisfaction at Kensington Dental Center, showcasing excellent communication and problem-solving skills. Adept at leading teams to exceed service targets and adept in adapting to new challenges. Demonstrates a friendly attitude and commitment to continual improvement, ensuring positive outcomes in fast-paced environments.
Have worked the past several months volunteering at a non profit supporting vulnerable women. My lived experience has been most beneficial.
Overview
9
9
years of professional experience
Work History
Volunteer Client Care
Charlford House
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Dental Reception Coordinator
Kensington Dental Center
02.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Eased workload for executive-level staff members through providing administrative assistance such as document preparation or travel arrangements.
- Reduced missed appointments by implementing reminder systems via email or phone calls prior to scheduled times.
- Assisted in increasing client retention through excellent interpersonal skills and prompt issue resolution.
- Maintained a welcoming environment with organized reception area, contributing to positive first impressions.
Server/Manager
Sushi and More
03.2016 - 02.2018
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Optimized server configurations for improved performance, reliability, and costefficiency.
Education
BBA - Dental Reception Coordinator
VCC
Vancouver, BC06-2019
High School Diploma -
Burnaby North Secondary
Burnaby, BC06-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Calm under pressure
Languages
English
Elementary
Korean
Elementary
Timeline
Volunteer Client Care
Charlford House
07.2024 - Current
Dental Reception Coordinator
Kensington Dental Center
02.2019 - 01.2020
Server/Manager
Sushi and More
03.2016 - 02.2018
BBA - Dental Reception Coordinator
VCC
High School Diploma -
Burnaby North Secondary
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